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Topics with Label: Lagging

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42988 Views
  • 66 replies
  • 25 likes
  • 42988 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878281 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878281 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26451 Views
  • 4 replies
  • 0 likes
  • 26451 Views
  • 4 replies
  • 0 likes

Music not playing when media is downloading

PlanPremiumDeviceSony Xperia XA2Operating SystemAndroid My Question or Issue/WorkflowI turn on the wifi on my device, and launch spotify.Te application starts to dowload/update playlists. While The download is running the application takes extremely ...

  • Casual Listener
  • Plan Premium Device Sony Xperia XA2 Operating System Android   My Question or Issue/Workflow I turn on the wifi on my device, and launch spotify.Te application starts to dowload/update p...
  • 331 Views
  • 0 replies
  • 1 likes
  • Android
    Lagging
    not playing
  • 331 Views
  • 0 replies
  • 1 likes

Lagging/stuttering Samsung Galaxy S9

PlanPremiumCountryNorwayDeviceSamsung Galaxy S9 SMG960FOperating SystemAndroid 8.0.0 Oreo My Question or IssueThe songs keep lagging from time to time, especially the first song I listen to in any playlist (even offline), even if I'm using the phone ...

  • Newbie
  • Plan Premium Country Norway Device Samsung Galaxy S9 SMG960F Operating System Android 8.0.0 Oreo   My Question or Issue The songs keep lagging from time to time, especially the first s...
  • And_eri
  • Newbie
  • 1686 Views
  • 1 replies
  • 10 likes
  • Android 8
    Lagging
    Samsung S9
  • 1686 Views
  • 1 replies
  • 10 likes

Lagging and closing

So it was only until yesterday where my spotify would lag when opening, and lag when navigating through the app, then after around 10 seconds the app just closes, without any message, i have tried everything, closing the app, fresh install, clear app...

  • Newbie
  • So it was only until yesterday where my spotify would lag when opening, and lag when navigating through the app, then after around 10 seconds the app just closes, without any message, i have tried ev...
  • 620 Views
  • 0 replies
  • 0 likes
  • Android
    Crash
    Huawei P10 lite
    Lagging
  • 620 Views
  • 0 replies
  • 0 likes