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Topics with Label: LG

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42912 Views
  • 66 replies
  • 25 likes
  • 42912 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878239 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878239 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26441 Views
  • 4 replies
  • 0 likes
  • 26441 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Not Working Since Genre Update

Hello, I am using Spotify Premium logged in through facebook on my LG G8XThinQ in Canada, ever since the newest update which added genre sorting on the top of liked playlists my Spotify hasn't been working properly. Every time I open Spotify it immed...

  • Regular
  • Hello, I am using Spotify Premium logged in through facebook on my LG G8XThinQ in Canada, ever since the newest update which added genre sorting on the top of liked playlists my Spotify hasn't been w...
  • CarlosE
  • Moderator
  • 1347 Views
  • 14 replies
  • 0 likes
  • Android
    Crash
    genre update
    LG
    Spotify
  • 1347 Views
  • 14 replies
  • 0 likes

Superuser Contribution New Phone, Cant Access Playlists or Make New Ones

PlanPremiumCountryUnited States of AmericaDeviceLG G6Operating SystemAndroid My Question or IssueI just git my new phone, because I needed something compatible with my new diabetes equipment. I use spotify nonstop, and regularly make and edit playlis...

  • Visitor
  • Plan Premium Country United States of America Device LG G6 Operating System Android   My Question or Issue I just git my new phone, because I needed something compatible with my new d...
  • Xerophix
  • Casual Listener
  • 859 Views
  • 4 replies
  • 0 likes
  • LG
    LG G6
  • 859 Views
  • 4 replies
  • 0 likes

Still not being able to share via insta stories.

PlanPremiumCountryIndonesiaDeviceLG G5 SEOperating SystemAndroid 7 (Nougat) My Question or Issue Hello! When I want to share a song to my Instagram Story, but there's no option for share via instagram storiesi’ve udpating both of the latest version o...

  • Newbie
  • Plan Premium Country Indonesia Device LG G5 SE Operating System Android 7 (Nougat)   My Question or Issue   Hello! When I want to share a song to my Instagram Story, but t...
  • 406 Views
  • 0 replies
  • 0 likes
  • Instagram
    Instagram Stories
    LG
    lg g5
    LG G5 Se
  • 406 Views
  • 0 replies
  • 0 likes

Spotify Connect does not connect to LG Sound Bar (360W) LG Music Flow

=== START OF TEMPLATE === Brief description of the issue: LG Sound Bar LAS855M (360W) LG Music Flow doesn't show up in the list of Devices. Same problem in my Nexus 9, LG V10, and Spotify 1.0.28.87.g8f9312a4 on my PC. I checked Chromecast and LG Musi...

  • Newbie
  • === START OF TEMPLATE ===   Brief description of the issue:   LG Sound Bar LAS855M (360W) LG Music Flow doesn't show up in the list of Devices.  Same problem in my Nexus 9, LG...
  • _Sergio_
  • Music Fan
  • 7007 Views
  • 3 replies
  • 0 likes
  • LG
    LG Music Flow
    LG Sound Bar
  • 7007 Views
  • 3 replies
  • 0 likes

Solution : Equalizer for LG Gx and other devices without Equalizer

Some devices do not enable use of the Spotify standard app equalizer. For example the LG G2 & G3 models.There are many 3rd party equalizer apps in the Play Store, but I have struggled to find one that works (and does not introduce bugs, malfunctions ...

  • Roadie
  • Some devices do not enable use of the Spotify standard app equalizer.  For example the LG G2 & G3 models. There are many 3rd party equalizer apps in the Play Store, but I have struggled t...
  • 783 Views
  • 0 replies
  • 0 likes
  • equaliser
    Equalizer
    LG
    solution
  • 783 Views
  • 0 replies
  • 0 likes

Spotify stops running - Battery drain warning on LG G3

Hi, With the recent update the application received I happened to have this weird problem. While listening to music casually a warning message pops up on my LG G3 telling me that application uses to much of the battery and the app suddenly stops work...

  • Newbie
  • Hi,   With the recent update the application received I happened to have this weird problem. While listening to music casually a warning message pops up on my LG G3 telling me that a...
  • xpo349
  • Newbie
  • 1183 Views
  • 3 replies
  • 0 likes
  • Android
    Android 5.1.1
    LG
  • 1183 Views
  • 3 replies
  • 0 likes

LG G3 / Honda Civic / No Metadata

Hey y'all - just upgraded from my HTC one to an LG G3, and lost the ability to see the metadata on the in-dash i-Mid screen. I've tried unpairing, rebooting, offline and online modes - nothings working. Any help would be muchly appreciated. Thanks!

  • Newbie
  • Hey y'all - just upgraded from my HTC one to an LG G3, and lost the ability to see the metadata on the in-dash i-Mid screen. I've tried unpairing, rebooting, offline and online modes - nothings w...
  • Joe
  • Community Legend
  • 1478 Views
  • 1 replies
  • 0 likes
  • Civic
    G3
    Honda
    i-Mid
    LG
    metadata
  • 1478 Views
  • 1 replies
  • 0 likes