Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Lollipop

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51268 Views
  • 66 replies
  • 25 likes
  • 51268 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881803 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881803 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27354 Views
  • 4 replies
  • 0 likes
  • 27354 Views
  • 4 replies
  • 0 likes

Solved!! [PLEASE READ] Android 5.x Lollipop - Distorted playback, sound levels fluctuating or pauses etc...

If you are experiencing issues with sound quality, volume, distortion etc and you are running Android 5.x Lollipop please try disabling 'Nuplayer' from the developer settings. This is an experimental player Google introduced to Android and is known t...

  • Community Legend
  • If you are experiencing issues with sound quality, volume, distortion etc and you are running Android 5.x Lollipop please try disabling 'Nuplayer' from the developer settings. This is an e...
  • Joe
  • Community Legend
  • 118096 Views
  • 55 replies
  • 15 likes
  • 5.0
    Lollipop
    nuplayer
  • 118096 Views
  • 55 replies
  • 15 likes

Spotify runs background processes when app is closed

Even after I close out Spotify on my device, under Apps > Running, there are 6 Spotify services still running in the background. I have Spotify's Offline mode enabled, so there are no notifications coming in, nor do not have any Spotify widgets activ...

  • Gig Goer
  • Even after I close out Spotify on my device, under Apps > Running, there are 6 Spotify services still running in the background.   I have Spotify's Offline mode enabled, so there are no ...
  • pantadeusz
  • Regular
  • 17539 Views
  • 6 replies
  • 3 likes
  • Android
    background
    battery drain
    Lollipop
    processes
  • 17539 Views
  • 6 replies
  • 3 likes

Spotify App not showing up in Android Auto

I recently purchased and installed an Android Auto compatible radio in my car. Android Auto works great, though Id really prefer to play music with Spotify which is supported. I have seen articles about people using it with the same radio that Ive go...

  • Newbie
  • I recently purchased and installed an Android Auto compatible radio in my car.    Android Auto works great, though Id really prefer to play music with Spotify which is supported. I have s...
  • Phil823
  • Newbie
  • 1721 Views
  • 4 replies
  • 0 likes
  • android auto
    Galaxy S6
    Lollipop
  • 1721 Views
  • 4 replies
  • 0 likes

Spotify on Zenfone 5 Lock screen without Artist Wallpaper

Hello...I have a Zenfone 5 with Lollipop (5.0) and the artist wallpaper in the lock screen doesn't work for me... My girlfriend have a "Motorola Moto X 2" and it works... My phone:My girlfriend's phone: Somebody can help me?Thanks...

Screenshot_2015-08-24-18-03-19.jpg IMG-20150824-WA0010.jpg IMG-20150824-WA0009.jpg
  • Visitor
  • Hello... I have a Zenfone 5 with Lollipop (5.0) and the artist wallpaper in the lock screen doesn't work for me... My girlfriend have a "Motorola Moto X 2" and it works...   My p...
  • 589 Views
  • 0 replies
  • 0 likes
  • Lollipop
    zenfone 5
  • 589 Views
  • 0 replies
  • 0 likes

Solved!! Can't select music!

Hello! I've been using the Spotify app on Android for a couple of months now and I've never experienced any problems with it, but since I've upgraded to a new ROM [Lollipop 5.1.1](xda link), I can't select music I want to play. The only way to really...

  • Visitor
  • Hello!   I've been using the Spotify app on Android for a couple of months now and I've never experienced any problems with it, but since I've upgraded to a new ROM [Lollipop 5.1.1](xda l...
  • user-removed
  • Not applicable
  • 1069 Views
  • 4 replies
  • 0 likes
  • Android 5.1.1
    Lollipop
    Play
    select
  • 1069 Views
  • 4 replies
  • 0 likes

External equalizers not working with Spotify

I'm using Spotify on a 2nd gen Motorola Moto LTE, Android version 5.0.2. I'm trying to get an external equalizer to work with Spotify, as the bundled one is close to worthless (as it doesn't allow setting the levels of the bands, just choosing betwee...

  • Newbie
  • I'm using Spotify on a 2nd gen Motorola Moto LTE, Android version 5.0.2. I'm trying to get an external equalizer to work with Spotify, as the bundled one is close to worthless (as it doesn't allow se...
  • 842 Views
  • 0 replies
  • 0 likes
  • Android
    Equalizer
    Lollipop
    Motorola Moto 2nd gen
  • 842 Views
  • 0 replies
  • 0 likes

Solved!! Spotify On Note 4

This post applies to both Note 2 and Note 4. The following are bugs I have encountered in both phones so far, I have app version 2.7.0.883. when jumping from one track to another, sometimes the next song starts and no audio is heard. this happens whe...

  • Regular
  • This post applies to both Note 2 and Note 4. The following are bugs I have encountered in both phones so far, I have app version 2.7.0.883.   when jumping from one track to another, sometimes...
  • jtubalinal
  • Regular
  • 2412 Views
  • 4 replies
  • 0 likes
  • Android
    KitKat
    Lollipop
  • 2412 Views
  • 4 replies
  • 0 likes

Android client crashes with lock screen - both 4.4 and 5.x

I use Spotifyon my mobile devices (iPhone 6, Nexus 5, OnePlus One) and I keep having problems with the Android client: On both Androids (4.4 and 5.x) the client most of the time is not reacting to the lock screen widget and in some cases crashing to ...

  • Casual Listener
  • I use Spotifyon my mobile devices (iPhone 6, Nexus 5, OnePlus One) and I keep having problems with the Android client:   On both Androids (4.4 and 5.x) the client most of the time is not react...
  • 1129810879
  • Casual Listener
  • 1026 Views
  • 3 replies
  • 1 likes
  • IceCreamSandwich
    lock screen
    Lollipop
  • 1026 Views
  • 3 replies
  • 1 likes

Solved!! Easy acces to downloaded playlists!

Hi, there should be an option for choosing ONLY downloaded music to see on device.. Hasn't there been this option before? I really miss it.. Would be very convenient when 'on the go'.. instead of searching through 100s of playlists.

  • Roadie
  • Hi, there should be an option for choosing ONLY downloaded music to see on device.. Hasn't there been this option before? I really miss it.. Would be very convenient when 'on the go'.. instead o...
  • spitspotpremium
  • Roadie
  • 887 Views
  • 4 replies
  • 0 likes
  • Android
    Lollipop
  • 887 Views
  • 4 replies
  • 0 likes

problem after lollipop update

Hi there, I updated to lollipop today and spotify doesn't want to work offline. It appears to be playing the music but not recognising that it's a media player as I can't change the volume of the music and no sound is coming out of the song I'm playi...

  • Newbie
  • Hi there, I updated to lollipop today and spotify doesn't want to work offline. It appears to be playing the music but not recognising that it's a media player as I can't change the volume of the m...
  • MichaelW
  • Community Legend
  • 920 Views
  • 1 replies
  • 0 likes
  • Lollipop
  • 920 Views
  • 1 replies
  • 0 likes