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Topics with Label: metadata

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42921 Views
  • 66 replies
  • 25 likes
  • 42921 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878249 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878249 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26442 Views
  • 4 replies
  • 0 likes
  • 26442 Views
  • 4 replies
  • 0 likes

Metadata not displaying correctly in vehicle through Android Auto (phone).

The metadata for track and artist is not refreshing to the head unit in my vehicle when using Android Auto (phone). Outside of Android Auto it seems to work fine.Other music apps aren't having this issue.

  • Casual Listener
  • The metadata for track and artist is not refreshing to the head unit in my vehicle when using Android Auto (phone). Outside of Android Auto it seems to work fine. Other music apps aren't having t...
  • rloveman
  • Regular
  • 1063 Views
  • 2 replies
  • 4 likes
  • android auto
    bluetooth
    bug
    Glitch
    metadata
  • 1063 Views
  • 2 replies
  • 4 likes

No metadata to car stereo

I do not have any metadata being transmitted to my honda civic exl stereo 2014 from my phone. Just says "no name". I have uninstalled and re-installed the app. I even did a factory reset on my phone. Nothing works and the "Help" on spotify is useless...

  • Casual Listener
  • I do not have any metadata being transmitted to my honda civic exl stereo 2014 from my phone. Just says "no name". I have uninstalled and re-installed the app. I even did a factory reset on my phone....
  • izman8r
  • Casual Listener
  • 962 Views
  • 2 replies
  • 0 likes
  • bluetooth
    metadata
  • 962 Views
  • 2 replies
  • 0 likes

LG G3 / Honda Civic / No Metadata

Hey y'all - just upgraded from my HTC one to an LG G3, and lost the ability to see the metadata on the in-dash i-Mid screen. I've tried unpairing, rebooting, offline and online modes - nothings working. Any help would be muchly appreciated. Thanks!

  • Newbie
  • Hey y'all - just upgraded from my HTC one to an LG G3, and lost the ability to see the metadata on the in-dash i-Mid screen. I've tried unpairing, rebooting, offline and online modes - nothings w...
  • Joe
  • Community Legend
  • 1480 Views
  • 1 replies
  • 0 likes
  • Civic
    G3
    Honda
    i-Mid
    LG
    metadata
  • 1480 Views
  • 1 replies
  • 0 likes