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Topics with Label: need help

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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42860 Views
  • 66 replies
  • 25 likes
  • 42860 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878214 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878214 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26427 Views
  • 4 replies
  • 0 likes
  • 26427 Views
  • 4 replies
  • 0 likes

Spotify Unable to Struggles to Connect to Network after the last update

PlanPremiumCountry AustraliaDeviceLG v30+ LG-H930DSOperating SystemAndroid 8.0.0 My Question or Issue Since the latest Spotify update 8.4.77.779 my spotify app is sturggling to connect to mobile network of Wi-Fi.Try to search for music mostly times o...

  • Casual Listener
  • Plan Premium Country  Australia Device LG v30+ LG-H930DS Operating System Android 8.0.0   My Question or Issue  Since the latest Spotify update 8.4.77.779 my spotify app is s...
  • atolo20
  • Casual Listener
  • 608 Views
  • 3 replies
  • 0 likes
  • Connectivity
    need help
    Spotify
  • 608 Views
  • 3 replies
  • 0 likes

Can't Purchase the Spotify Premium

Please help me I want to Purchase the Spotify Premium I have enough load Balance ro Purchase it but I can't buy it. Please reply Asap. To my email.: Shoutaroukimoto@gmail.com

  • Newbie
  • Please help me I want to Purchase the Spotify Premium I have enough load Balance ro Purchase it but I can't buy it. Please reply Asap. To my email.: Shoutaroukimoto@gmail.com
  • Hugodpr99
  • Newbie
  • 435 Views
  • 1 replies
  • 0 likes
  • need help
  • 435 Views
  • 1 replies
  • 0 likes