Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: not

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46476 Views
  • 66 replies
  • 25 likes
  • 46476 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879746 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879746 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26837 Views
  • 4 replies
  • 0 likes
  • 26837 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android app. Not updating playing song.

Mobile is Broken. Is not showing currently playing song. Is instead showing first song played when opened app. Cannot fix without force stopping. This is happening on 3 different, recently updated phones so it's not me. Very frustrating.I really want...

  • Visitor
  • Mobile is Broken. Is not showing currently playing song. Is instead showing first song played when opened app. Cannot fix without force stopping. This is happening on 3 different, recently updated p...
  • Lyubka
  • Moderator
  • 8128 Views
  • 44 replies
  • 19 likes
  • Android App
    not
  • 8128 Views
  • 44 replies
  • 19 likes

Can only login if Offline

I was logged out of the android app, and it won't let me back in. I've changed the password and know its correct since it doesnt say "password or email incorrect" it just says "logging in" before going back to the log in button. I turned wifi off and...

  • Casual Listener
  • I was logged out of the android app, and it won't let me back in. I've changed the password and know its correct since it doesnt say "password or email incorrect" it just says "logging in" before goi...
  • Loxer
  • Community Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • Android
    Login
    not
  • 525 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music is not syncing

PlanFreeCountryPortugalDeviceXiaomi Redmi 5 and Chrome Browser (PC)Operating SystemAndroid 7.1.2 with MIUI 9.6.3.0 My Question or Issue I have a problem that my music is not syncing in my devices. I put the screenshots down below (Attachments) to you...

  • Casual Listener
  • ...s not syncing in my devices. I put the screenshots down below (Attachments) to you understand more easily.  
  • Alfredo
  • Roadie
  • 2154 Views
  • 3 replies
  • 0 likes
  • Android
    bug
    music
    not
    PC
    problem
  • 2154 Views
  • 3 replies
  • 0 likes

Cannot Download on Android because "Not Available in your Country" Error Message

Spotify is available in my country - Nicaragua (Central America). I use Spotify with no problem on Windows and Apple computers and it is growing in popularity in the cities. But, when I try to download the Spotify App on my Android system I always ge...

  • Casual Listener
  • ...ownload the Spotify App on my Android system I always get a message that says "Not available in your country". Many others are using it with no problem. Note: They are not using any app to change the IP a...
  • 624 Views
  • 0 replies
  • 0 likes
  • Android
    available
    Cannot
    country
    message
    not
    Spotify
  • 624 Views
  • 0 replies
  • 0 likes