Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: not playing

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46481 Views
  • 66 replies
  • 25 likes
  • 46481 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879754 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879754 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26837 Views
  • 4 replies
  • 0 likes
  • 26837 Views
  • 4 replies
  • 0 likes

Superuser Contribution Adverts won't start

PlanFreeCountryUSADeviceMoto G Power ( XT2041-4 )Operating SystemAndroid 11 My Question or IssueTwo issues.1. Same two adverts constantly playing throughout the night ( taco bell & steyer university ). 2. When an advert break happens, sometimes nothi...

  • Casual Listener
  • Plan Free Country USA Device Moto G Power ( XT2041-4 ) Operating System Android 11   My Question or Issue Two issues. 1. Same two adverts constantly playing throughout the night ( t...
  • Jeremy
  • Spotify Legend
  • 415 Views
  • 5 replies
  • 0 likes
  • adverts
    lock screen
    not playing
  • 415 Views
  • 5 replies
  • 0 likes

Spotify sometimes not playing in Car

PlanPremiumCountrySwitzerlandDeviceGalaxy Note 10+ 5GOperating SystemNewest available Update (Android 10) My Question or IssueI have the problem that when i didnt use Spotify for a while, when i connect my Phone to Androit Auto it just doesnt work. I...

  • Newbie
  •   Plan Premium Country Switzerland Device Galaxy Note 10+ 5G Operating System Newest available Update (Android 10)   My Question or Issue I have the problem that when i didnt use...
  • 583 Views
  • 0 replies
  • 0 likes
  • android auto
    bluetooth
    not playing
  • 583 Views
  • 0 replies
  • 0 likes

Solved!! One local file won't play on my phone.

PlanPremiumCountryUKDeviceGoogle Pixel 3AOperating SystemAndroid 10 My Question or IssueThe other day I was trying to play one of the songs that was a local file. I had listened to this song hundreds of times before, but for some reason it was grayed...

  • Casual Listener
  • Plan Premium Country UK Device Google Pixel 3A Operating System Android 10   My Question or Issue The other day I was trying to play one of the songs that was a local file. I had liste...
  • Tshi2
  • Casual Listener
  • 677 Views
  • 2 replies
  • 0 likes
  • Android
    local files
    not playing
  • 677 Views
  • 2 replies
  • 0 likes

Music not playing when media is downloading

PlanPremiumDeviceSony Xperia XA2Operating SystemAndroid My Question or Issue/WorkflowI turn on the wifi on my device, and launch spotify.Te application starts to dowload/update playlists. While The download is running the application takes extremely ...

  • Casual Listener
  • Plan Premium Device Sony Xperia XA2 Operating System Android   My Question or Issue/Workflow I turn on the wifi on my device, and launch spotify.Te application starts to dowload/update p...
  • 336 Views
  • 0 replies
  • 1 likes
  • Android
    Lagging
    not playing
  • 336 Views
  • 0 replies
  • 1 likes

This song is not available

Hi,I've been trying to play an album and I can't, it displays the "This song is not available. if you have the file on your computer you can import it" text the album that im triying to listen is Death by Sexy by Eagles of Death Metal hope you guys c...

  • Newbie
  • Hi, I've been trying to play an album and I can't, it displays the "This song is not available. if you have the file on your computer you can import it" text   the album that im triying to li...
  • tomasrex
  • Roadie
  • 537 Views
  • 1 replies
  • 0 likes
  • Help Spotify!
    not playing
    not working
  • 537 Views
  • 1 replies
  • 0 likes

No sound

I have android KitKat and the newest version of Spotify, typical no sound issues, reinstalled the app TWICE, which is infuriating because I live in offline mode to save data...force stopped and restarted...nothing. I can find absolutely nothing to he...

  • Newbie
  • I have android KitKat and the newest version of Spotify, typical no sound issues, reinstalled the app TWICE, which is infuriating because I live in offline mode to save data...force stopped and resta...
  • Carrjm-ca
  • Newbie
  • 628 Views
  • 2 replies
  • 0 likes
  • No sound not playing no responds
    not playing
  • 628 Views
  • 2 replies
  • 0 likes

Android - Spotify not playing on headphones

Hello, I have a Samsung Galaxy S4 with Android v4.4.2 and Spotify v1.5.0.739, And it is not playing any track when I'm using the headphones/headset, it seems like the track is playin on the app progress bar, but it doesn't play any sound. It does wor...

  • Casual Listener
  • Hello,   I have a Samsung Galaxy S4 with Android v4.4.2 and Spotify v1.5.0.739, And it is not playing any track when I'm using the headphones/headset, it seems like the track is playin on th...
  • Daniel
  • Community Legend
  • 2282 Views
  • 3 replies
  • 0 likes
  • Android 4.4.2
    Galaxy S4
    headphones
    not playing
  • 2282 Views
  • 3 replies
  • 0 likes