Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Offline issues

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43043 Views
  • 66 replies
  • 25 likes
  • 43043 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878306 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878306 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26460 Views
  • 4 replies
  • 0 likes
  • 26460 Views
  • 4 replies
  • 0 likes

Spotify back to previous page problem

PlanPremiumCountryTurkeyDeviceSamsung Galaxy Note 9Operating SystemAndroid 9 Pie My Question or IssueHello everyone, I have a problem with my downloaded songs/albums. Sorry for the bad english Here is the problem; I can't back to previous page when i...

  • Newbie
  • Plan Premium Country Turkey Device Samsung Galaxy Note 9 Operating System Android 9 Pie   My Question or Issue Hello everyone,   I have a problem with my downloaded songs/albums...
  • 379 Views
  • 0 replies
  • 0 likes
  • Offline issues
  • 379 Views
  • 0 replies
  • 0 likes

Android Auto with Spotify in offline mode.

Hi everyone Spotify in offline mode display a error with Android Auto commands.I don't want Spotify use mobile data in the car and i have a lot of playlists that i cannot play with "6 clicks" Thanks

  • Newbie
  • Hi everyone   Spotify in offline mode display a error with Android Auto commands. I don't want Spotify use mobile data in the car and i have a lot of playlists that i cannot play with "6 clic...
  • plbarter
  • Casual Listener
  • 3475 Views
  • 3 replies
  • 12 likes
  • Offline issues
  • 3475 Views
  • 3 replies
  • 12 likes

Superuser Contribution My offline music got deleted some how...

I had a good chunk of music downloaded for offline listening, and just yesterday I was about to listen to my music on my phone (HTC 10) and found out they didn't have the green downward arrow (to signify they are downloaded). I'm not really to happy ...

  • Newbie
  • I had a good chunk of music downloaded for offline listening, and just yesterday I was about to listen to my music on my phone (HTC 10) and found out they didn't have the green downward arrow (to sig...
  • zsoltzsolt
  • Casual Listener
  • 889 Views
  • 4 replies
  • 0 likes
  • Android
    disappered
    htc 10
    Offline issues
  • 889 Views
  • 4 replies
  • 0 likes