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Topics with Label: public wifi

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43008 Views
  • 66 replies
  • 25 likes
  • 43008 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878288 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878288 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26453 Views
  • 4 replies
  • 0 likes
  • 26453 Views
  • 4 replies
  • 0 likes

Spotify not working using WiFi on Laptop, but does work on the same network using a smartphone

I'm using Spotify on my laptop on a public WiFi network. I have to accept the terms when logging on. * Spotify will say there is no internet connection when connected to the public network but other applications will work fine. * I can use Spotify on...

  • Visitor
  • I'm using Spotify on my laptop on a public WiFi network. I have to accept the terms when logging on.   * Spotify will say there is no internet connection when connected to the public network b...
  • user-removed
  • Not applicable
  • 682 Views
  • 2 replies
  • 0 likes
  • laptop
    public wifi
    wifi
  • 682 Views
  • 2 replies
  • 0 likes