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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Topics with Label: refresh

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43039 Views
  • 66 replies
  • 25 likes
  • 43039 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878303 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878303 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26459 Views
  • 4 replies
  • 0 likes
  • 26459 Views
  • 4 replies
  • 0 likes

refrescar canciones offline dañadas

Plan PremiumCountry MXDevice Moto G5Operating System Android 8.1.0 My Question or Issue Tengo poco menos de 2 mil canciones ofline; algunas de ellas están dañadas y aparecen en varias playlists... cómo puedo refrescar esas canciones (volverlas a desc...

  • Visitor
  • Plan Premium Country MX Device Moto G5 Operating System Android 8.1.0   My Question or Issue Tengo poco menos de 2 mil canciones ofline; algunas de ellas están dañadas y apar...
  • 565 Views
  • 0 replies
  • 0 likes
  • Premium
    refresh
  • 565 Views
  • 0 replies
  • 0 likes

Title do not refresh when playing next song

Probably since the last update of Spotify the song title doesn't switch to the next song when playing on my smartphone. This does happen in the display on the bottom of the screen, with the player full screen and even in Waze. The next songs are bein...

  • Newbie
  • ...ull screen and even in Waze. The next songs are being played correctly but with te title displayed of the first song that has been played in this view. When changing the view te title is being refresh...
  • 464 Views
  • 0 replies
  • 0 likes
  • Android
    refresh
    view
  • 464 Views
  • 0 replies
  • 0 likes

What I would post to them if someone would read this...maybe you guys can help

I have had this app for going on 3 years and I love what you guys have started. That being said this app became extremely flawed over the past couple of updates. Constantly crashing, not changing the song from the lock screen for minutes after being ...

  • Newbie
  • ...he song from the lock screen for minutes after being pressed, and the playlist refreshing back to the top everytime the app is exited. Please fix this, I'm begging you.
  • 373 Views
  • 0 replies
  • 0 likes
  • crashes
    Playlists refreshing error
    refresh
  • 373 Views
  • 0 replies
  • 0 likes

Refresh/Reload screen

Every few seconds, I get a white screen with a spinning green refresh/reload arrow. It's quite annoying.I've tried reinstalling the app and even resetting the phone but the problem persists.Has anyone experienced this? How did you fix it?

  • Casual Listener
  • Every few seconds, I get a white screen with a spinning green refresh/reload arrow. It's quite annoying. I've tried reinstalling the app and even resetting the phone but the problem persists. H...
  • Nezcream
  • Casual Listener
  • 578 Views
  • 1 replies
  • 0 likes
  • Android
    refresh
    reload
    screen
  • 578 Views
  • 1 replies
  • 0 likes