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Topics with Label: s9

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43071 Views
  • 66 replies
  • 25 likes
  • 43071 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878316 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878316 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26463 Views
  • 4 replies
  • 0 likes
  • 26463 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify doesn't start on Samsung S9

PlanPremiumCountryPoladnDeviceSamsung Galaxy S9 - SM-G960FOperating SystemAndroid 10 / OneUI 2.1 After the factory reset of the phone Spotify doesn't start.I have try all the suggestion - disable the batery optymalization- allowing storage- allowing ...

  • Casual Listener
  • Plan Premium Country Poladn Device Samsung Galaxy S9 - SM-G960F Operating System Android 10 / OneUI 2.1  After the factory reset of the phone Spotify doesn't start. I have try all t...
  • Elena
  • Moderator
  • 1215 Views
  • 3 replies
  • 0 likes
  • Android
    Android 10
    s9
  • 1215 Views
  • 3 replies
  • 0 likes

Superuser Contribution Queue Malfunction in Playlist Radio

PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or Issue I am unable to edit the queue or see upcoming songs in any playlist radio on my device, or from the podcast screen. This is, unfortunately, mo...

  • Newbie
  • Plan Free/Premium Country  United States Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue  I am unable to edit the queue or see upcoming songs in any...
  • alexvilla
  • Regular
  • 895 Views
  • 2 replies
  • 0 likes
  • Android
    broken
    playlist radio
    podcast
    queue
    s9
    Samsung
    samsung galaxy s9
  • 895 Views
  • 2 replies
  • 0 likes

Spotify stops playing randomly (S9, Android 10)

Premium PlanPolandSamsung Galaxy 9 (Android 10, phone kept up-to-date)Spotify version: 8.5.49.973Hey guys, I've had Spotify for over a year on my S9 and never had issues until now. I've noticed it randomly stops playing musing (pauses a track while p...

  • Regular
  • Premium Plan Poland Samsung Galaxy 9 (Android 10, phone kept up-to-date) Spotify version: 8.5.49.973 Hey guys,  I've had Spotify for over a year on my S9 and never had issues u...
  • dreamlike
  • Regular
  • 974 Views
  • 2 replies
  • 2 likes
  • Android
    pause
    s9
    stops
  • 974 Views
  • 2 replies
  • 2 likes

Galaxy S9 music cuts in and out repeatedly. Factory reset didn't work.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 706 Views
  • 0 replies
  • 1 likes
  • Freezing
    music cutting out
    s9
    SPINING CIRCLE
  • 706 Views
  • 0 replies
  • 1 likes

Samsung S9 - Spotify not recognizing Wi-Fi

Plan: PremiumCountry: Canada Device: Samsung Galaxy 9Operating System: not sure My previous phone (Samsung Galaxy S6) had Spotify and I was able to stream content only when connected to Wi-Fi. I upgraded to Premium when I got the S9. I went to Spotif...

  • Newbie
  • ...nly when connected to Wi-Fi. I upgraded to Premium when I got the S9. I went to Spotify > Settings > Playback > Offline Mode and enabled Offline Mode, but when I navigated out of Settings, the H...
  • 550 Views
  • 0 replies
  • 0 likes
  • Android
    s9
    Samsung
  • 550 Views
  • 0 replies
  • 0 likes