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Topics with Label: Samsung Galaxy S6 edge+

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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56114 Views
  • 68 replies
  • 25 likes
  • 56114 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27907 Views
  • 5 replies
  • 0 likes
  • 27907 Views
  • 5 replies
  • 0 likes

Spotify App closes after approx 10 minutes

I'm using a Samsung S6 edge+ and when listening to my music the app closes itself after about 10 minutes of no interaction.So I put an album on (doesn't matter if it's online or offline) put the phone in my pocket and then the music stops after a few...

  • Newbie
  • I'm using a Samsung S6 edge+ and when listening to my music the app closes itself after about 10 minutes of no interaction. So I put an album on (doesn't matter if it's online or offline) put the ph...
  • Ashley2000d
  • Newbie
  • 1107 Views
  • 2 replies
  • 0 likes
  • Samsung Galaxy S6 edge+
  • 1107 Views
  • 2 replies
  • 0 likes

I can't download songs when the screen turns off

Hi. I have premium account and I only can download songs when I'm running spotify and the screen is turning on.When my phone is locked but I'm listening music from Spotify, the download stop.Is this a device configuration?I have Samsung Galaxy S6 edg...

  • Newbie
  • Hi. I have premium account and I only can download songs when I'm running spotify and the screen is turning on. When my phone is locked but I'm listening music from Spotify, the download stop. Is t...
  • utack2
  • Gig Goer
  • 454 Views
  • 1 replies
  • 0 likes
  • Android 6.0
    Premium
    Samsung Galaxy S6 edge+
  • 454 Views
  • 1 replies
  • 0 likes

Equalizer help

I've got a Samsung Galaxy S6 edge+ and the system equalizer stops working. I tried it with other apps like the one from samsung and Musixmatch and it works fine. With Spotify works in the first song, then it turns off, even when you enter and move th...

  • Newbie
  • I've got a Samsung Galaxy S6 edge+ and the system equalizer stops working. I tried it with other apps like the one from samsung and Musixmatch and it works fine. With Spotify works in the first song,...
  • 570 Views
  • 0 replies
  • 0 likes
  • Android 5.1.1
    Equalizer issues
    Samsung Galaxy S6 edge+
    Troubleshooting
  • 570 Views
  • 0 replies
  • 0 likes