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Topics with Label: saved songs

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42916 Views
  • 66 replies
  • 25 likes
  • 42916 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878243 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878243 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26442 Views
  • 4 replies
  • 0 likes
  • 26442 Views
  • 4 replies
  • 0 likes

Mobile Not Loading Saved Artist Playlist (After Clean Reinstall and Removal of Offline Devices)

PlanPremiumCountryUSDeviceMoto Z Play My Question or IssueMore and more recently, it seems that whenever I attempt to access a saved songs playlist (such as my saved Talking Heads songs) on my phone, it'll do the loading screen for a hot second and t...

  • Casual Listener
  • Plan Premium Country US Device Moto Z Play   My Question or Issue More and more recently, it seems that whenever I attempt to access a saved songs playlist (such as my saved Talking Head...
  • TheMightyNerd
  • Casual Listener
  • 470 Views
  • 1 replies
  • 0 likes
  • loading issues
    saved artist
    saved songs
  • 470 Views
  • 1 replies
  • 0 likes

Saved songs are not available offline

I am a premium user for a long time but since last week (at least i realized) the saved songs are not available anymore. I uninstalled and reinstalled spotify but did not work. What should i do?

  • Casual Listener
  • I am a premium user for a long time but since last week (at least i realized) the saved songs are not available anymore. I uninstalled and reinstalled spotify but did not work. What should i do?
  • 380 Views
  • 0 replies
  • 0 likes
  • Not Available
    Premium
    Samsung Galaxy S7 Edge
    saved songs
  • 380 Views
  • 0 replies
  • 0 likes

Saved songs erased (gone!)

Today, without doing anything, I entered to my saved songs and they were all gone. Those i've been saving for years, and now there lost, the list of saved songs is empty. So, someone can help me get those back? Please! :'(

  • Casual Listener
  • Today, without doing anything, I entered to my saved songs and they were all gone. Those i've been saving for years, and now there lost, the list of saved songs is empty. So, someone can help me get ...
  • MattSuda
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • erased
    Erased music
    saved songs
  • 442 Views
  • 1 replies
  • 0 likes

My saved "Your Music" tracks have disappeared on my Android phone

So I started using the save feature to add songs to your music, but a few days ago it just started coming up empty. I checked my spotify app on my computer and they're all still there, and songs that I've added from my phone since I lost the tracks a...

  • Newbie
  • So I started using the save feature to add songs to your music, but a few days ago it just started coming up empty. I checked my spotify app on my computer and they're all still there, and songs that...
  • heltrskeltr
  • Newbie
  • 6702 Views
  • 11 replies
  • 9 likes
  • Android
    disappearing tracks
    Mobile
    music
    phone
    saved songs
    your
    Your Music
  • 6702 Views
  • 11 replies
  • 9 likes

Saved files won't delete

I have a Moto X 2nd Gen and am running out of storage space. I have tried to remove songs that I previously saved to the phone, but they will not disappear. I read that they remain cached for up to a week, but this has been several weeks now. What do...

  • Casual Listener
  • I have a Moto X 2nd Gen and am running out of storage space. I have tried to remove songs that I previously saved to the phone, but they will not disappear. I read that they remain cached for up to a...
  • dannyboy2244
  • Casual Listener
  • 845 Views
  • 2 replies
  • 0 likes
  • Android
    mobile app
    Premium
    saved songs
  • 845 Views
  • 2 replies
  • 0 likes

Android keeps temporarily deleting my saved music...what do I do???

Hello, I have been having this issue for about a week and a half now. I do not understand what is causing it to happen. But, all my "saved" music temporarily disappears. IT is really annoying, because to fix it I have to clear my data, thus forcing m...

  • Regular
  • Hello, I have been having this issue for about a week and a half now. I do not understand what is causing it to happen. But, all my "saved" music temporarily disappears. IT is really annoying, becaus...
  • Daniel
  • Community Legend
  • 710 Views
  • 1 replies
  • 0 likes
  • Android 4.4.4
    saved songs
  • 710 Views
  • 1 replies
  • 0 likes