Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: sound

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42761 Views
  • 66 replies
  • 25 likes
  • 42761 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878157 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878157 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26409 Views
  • 4 replies
  • 0 likes
  • 26409 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Sound Keeps Cutting in and out.

PlanPremium with Free HuluCountryUSADeviceGoogle Pixel 3a XLOperating SystemAndroid 11 My Question or IssueThis has been going on for a few months. Whenever I'm listening to the android app of Spotify, there have been many moments where the sound wil...

  • Casual Listener
  • ...istening to the android app of Spotify, there have been many moments where the sound will just suddenly cut out.  It's not muted, volume hasn't changed at all, and yet the timer keeps going.  T...
  • Not applicable
  • 37808 Views
  • 19 replies
  • 6 likes
  • audio
    cut out
    Podcasts
    sound
  • 37808 Views
  • 19 replies
  • 6 likes

Superuser Contribution Toshiba Smart TV No Sound

We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app that "plays" without sound it Spotify. We've uninst...

  • Regular
  • We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only a...
  • AlejaR
  • Moderator
  • 2666 Views
  • 10 replies
  • 0 likes
  • mute
    no sound
    Smart TV
    sound
    Toshiba
  • 2666 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify meets Poweramp

As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent equalizer, or, Spotify can provide us a good EQ and not using ...

  • Casual Listener
  • As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent e...
  • Alex
  • Spotify Legend
  • 822 Views
  • 2 replies
  • 3 likes
  • eq
    Equalizer
    music
    poweramp
    quality
    sound
  • 822 Views
  • 2 replies
  • 3 likes

No sound on Sony Bravia 4K UR2. Search function not working

PlanPremiumCountrySwedenDeviceSony Bravia 4K UR2Operating SystemAndroid 9 My Question or IssueHey. I have premium Spotify acc. in Sweden. Songs will play on TV but no sound coming out. My TV is a Sony Bravia 4K UR2 on Android 9. Spotify app, TVs soft...

  • Newbie
  • Plan Premium Country Sweden Device Sony Bravia 4K UR2 Operating System Android 9   My Question or Issue Hey. I have premium Spotify acc. in Sweden. Songs will play on TV but no sound c...
  • 1403 Views
  • 0 replies
  • 0 likes
  • keyboard
    Sony TV
    sound
  • 1403 Views
  • 0 replies
  • 0 likes

sound quality low family account

PlanFree/PremiumCountry NetherlandsDeviceSamsung A6 plusOperating Systemandroid My Question or Issue I recently got a family account but before this, I had a normal premium account. I always download my songs using the highest quality available. But ...

  • Casual Listener
  • ...his, I had a normal premium account. I always download my songs using the highest quality available. But it seems like they all still sound like low quality and pretty quiet. I even reinstalled the app a...
  • 514 Views
  • 0 replies
  • 1 likes
  • Android
    familyaccount
    quality
    sound
  • 514 Views
  • 0 replies
  • 1 likes

Superuser Contribution Cracking Sound on songs, when screen is off, samsung

Hi ! I have been experiencing a cracking noise on all my songs when the screen off on my Samsung S9+. It doesn't happen when I use the phone at the same time (screen is on)Ive already tried an clean reinstall, switching of the equaliser, downloading ...

  • Newbie
  • Hi ! I have been experiencing a cracking noise on all my songs when the screen off on my Samsung S9+. It doesn't happen when I use the phone at the same time (screen is on) Ive already t...
  • Julian
  • Moderator
  • 1101 Views
  • 1 replies
  • 1 likes
  • Carcking
    Samsung galaxy S9+
    screen off
    sound
  • 1101 Views
  • 1 replies
  • 1 likes

Poor sound quality while extreme is on

Hello everybody, I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality, and then it hops over to very poor quality (while extreme q...

  • Newbie
  • Hello everybody,   I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality,...
  • 353 Views
  • 0 replies
  • 0 likes
  • extreme
    poor
    quality
    sound
  • 353 Views
  • 0 replies
  • 0 likes

Overnight metallic sound

On a Z5, premium user.Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. Helium and slowish? Dunno how else to describe it.Plays fine...

  • Casual Listener
  • On a Z5, premium user. Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. H...
  • osornios
  • Spotify Star
  • 916 Views
  • 3 replies
  • 0 likes
  • andriod
    distorted sound Sony Xperia Z5
    distortion
    quality
    sound
    Sound Quality
  • 916 Views
  • 3 replies
  • 0 likes

Sound problem

I have premium, and it doesn't matter if I'm offline or with wi fi, the song keeps playing but there's no sound. And I have to forward the song so I can hear it. I already downloaded the app two times.No one else has my user and I have this problem o...

  • Newbie
  • I have premium, and it doesn't matter if I'm offline or with wi fi, the song keeps playing but there's no sound. And I have to forward the song so I can hear it. I already downloaded the app two t...
  • Daniel
  • Community Legend
  • 496 Views
  • 2 replies
  • 0 likes
  • pauses
    Play
    sound
  • 496 Views
  • 2 replies
  • 0 likes

Solved!! Low Maximum Volume

I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing seems to work. Any help to solve the issue would be ...

  • Casual Listener
  • I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing s...
  • user-removed
  • Not applicable
  • 2721 Views
  • 12 replies
  • 0 likes
  • Android
    sound
    volume
  • 2721 Views
  • 12 replies
  • 0 likes