Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Stopped playing

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47807 Views
  • 66 replies
  • 25 likes
  • 47807 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880369 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880369 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26921 Views
  • 4 replies
  • 0 likes
  • 26921 Views
  • 4 replies
  • 0 likes

Music stops until I reset my wifi

When a song that I was listening to ends the next one doesn't always load, I skip a few and one of them works for like 5 seconds then doesn't load anymore. Until I either wait 5 ish minutes or reset my wifi but then again it tends to do this again la...

  • Visitor
  • When a song that I was listening to ends the next one doesn't always load, I skip a few and one of them works for like 5 seconds then doesn't load anymore. Until I either wait 5 ish minutes or reset ...
  • 333 Views
  • 0 replies
  • 1 likes
  • Android
    Samsung
    Stopped playing
    wifi
  • 333 Views
  • 0 replies
  • 1 likes