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Topics with Label: synchronisation

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43000 Views
  • 66 replies
  • 25 likes
  • 43000 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878285 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878285 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26452 Views
  • 4 replies
  • 0 likes
  • 26452 Views
  • 4 replies
  • 0 likes

synchronisation issues

Hi! Im sorry if my english isnt really good. I have issues with the synchronisation on my galaxys3. It synchronises all the time but still I cant access my music offline. Ive already emptied the cache, check if it was on the sd card and install the a...

  • Casual Listener
  • Hi! Im sorry if my english isnt really good. I have issues with the synchronisation on my galaxys3. It synchronises all the time but still I cant access my music offline. Ive already emptied the c...
  • Daniel
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Offline Access
    synchronisation
  • 402 Views
  • 1 replies
  • 0 likes

sync error unknown error

Hi since upgrading to the latest android version i cannot seem to sync any playlists to the phone as every time the app closes it brings up an unknown error and it has de-synced all my playlists which is now becoming quite frustrating as i have about...

  • Casual Listener
  • Hi since upgrading to the latest android version i cannot seem to sync any playlists to the phone as every time the app closes it brings up an unknown error and it has de-synced all my playlists whic...
  • puppamc
  • Casual Listener
  • 869 Views
  • 4 replies
  • 0 likes
  • Android App
    latest version
    synchronisation
  • 869 Views
  • 4 replies
  • 0 likes