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Topics with Label: updates

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56056 Views
  • 68 replies
  • 25 likes
  • 56056 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27859 Views
  • 5 replies
  • 0 likes
  • 27859 Views
  • 5 replies
  • 0 likes

New library UI is terrible

PlanPremiumOperating SystemAndroid My Question or IssueWhy does spotify keep making changes to how playlists, podcasts etc are organized? I liked having music and podcasts separated but now I'm forced to struggle to sort between the two and find wher...

  • Newbie
  •   Plan Premium Operating System Android   My Question or Issue Why does spotify keep making changes to how playlists, podcasts etc are organized? I liked having music and podcasts se...
  • MattSuda
  • Spotify Star
  • 853 Views
  • 2 replies
  • 4 likes
  • UI
    updates
  • 853 Views
  • 2 replies
  • 4 likes

Fed up with new updates & song limitations of 10k songs. Goodbye to a loyal customer.

Duration6 years+PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating System Android My Question or IssueI used to love Spotify!! I am so incredibly irritated & agrivated with the updates & restrictions Spotify has made lately. 1st, they reformat the...

  • Casual Listener
  • ...mp; agrivated with the updates & restrictions Spotify has made lately. 1st, they reformat the app so you can no longer scroll through your music under the "Artists" tab & see saved songs. They r...
  • 499 Views
  • 0 replies
  • 6 likes
  • Limits
    maximum number of songs
    updates
  • 499 Views
  • 0 replies
  • 6 likes

Superuser Contribution Downloaded songs and updates

PlanPremiumCountryParaguayDeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueAlways when update my Spotify, change the default storage, and all my songs are downloaded again.

  • Casual Listener
  • Plan Premium Country Paraguay Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue Always when update my Spotify, change the default storage, and all my songs a...
  • Peter
  • Spotify Legend
  • 597 Views
  • 3 replies
  • 0 likes
  • Premium
    Sd
    storage
    updates
  • 597 Views
  • 3 replies
  • 0 likes

Discover Weekly not updating

PlanPremiumCountry UKDeviceOnePlus 3Operating SystemAndroid Oreo My Question or Issue I started with Spotify in 2017, but decided to go back to just having Google Play Music (sorry!) and uninstalled it. Anyways, come this year, I reinstalled it and m...

  • Newbie
  • Plan Premium Country  UK Device OnePlus 3 Operating System Android Oreo   My Question or Issue  I started with Spotify in 2017, but decided to go back to just having Goo...
  • 361 Views
  • 0 replies
  • 0 likes
  • Discover Weekly
    faults
    Release Radar
    updates
  • 361 Views
  • 0 replies
  • 0 likes

Release Notes

My Question or IssueWhere can i find a detailed list of Android Release Notes / Updates / Updates Description / Update Log / Update Details / Update Notes / Product News?In the Android Play Store they have a section for each app called "What's New" w...

  • Casual Listener
  • My Question or Issue Where can i find a detailed list of Android Release Notes / Updates / Updates Description / Update Log / Update Details / Update Notes / Product News? In the Android Play S...
  • Maxim
  • Spotify Star
  • 8821 Views
  • 1 replies
  • 27 likes
  • Product News
    Release Notes
    Update Details
    Update Log
    Update Notes
    updates
    Updates description
  • 8821 Views
  • 1 replies
  • 27 likes

Bug | Android | Marshmellow | App doesnt install | Unfortunately, Package Access Helper has stopped

App is not installing or upgrading from past few updates. (I think 3-4)Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its stuck showing installing.Tried force stopping 'Package Help...

  • Regular
  • App is not installing or upgrading from past few updates. (I think 3-4) Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its s...
  • prathik62
  • Regular
  • 800 Views
  • 2 replies
  • 0 likes
  • Android 6.0.1
    Install
    updates
  • 800 Views
  • 2 replies
  • 0 likes