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Topics with Label: WebPlayer

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42978 Views
  • 66 replies
  • 25 likes
  • 42978 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878277 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878277 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26448 Views
  • 4 replies
  • 0 likes
  • 26448 Views
  • 4 replies
  • 0 likes

Lokale Dateien nicht auf Handy/Webplayer verfuegbar

Hallo!Ich nutze Spotify zwar noch nicht sehr lang, aber viel auf meinem Handy, wenn ich beispielsweise unterwegs bin. Da mir oft Lieder unterkommen, die mir gefallen, die aber nicht in Spotify sind, habe ich die bisher immer als Lokale Dateien eingef...

  • Visitor
  • ...over ueber das Programm Mp3tag geaendert. Jetzt habe ich allerdings das Problem, dass ich weder auf meinem Handy, noch vom Webplayer aus auf eben jene Lieder zugreifen kann, diese sind lediglich a...
  • 431 Views
  • 0 replies
  • 0 likes
  • handy
    Lokale Dateien
    WebPlayer
  • 431 Views
  • 0 replies
  • 0 likes

"Starred" playlist is only visible on Spotify web view not mobile or desktop app

I have tried everything. I've been emailing support but they could not fix it. The problem is that a while ago Spotify had a star system where if you Starred a song it got added to a playlist called "Starred". For whatever reason they removed stars f...

  • Visitor
  • I have tried everything. I've been emailing support but they could not fix it. The problem is that a while ago Spotify had a star system where if you Starred a song it got added to a playlist called ...
  • Docisgod
  • Casual Listener
  • 597 Views
  • 1 replies
  • 0 likes
  • Mobile Phone
    WebPlayer
    Windows
  • 597 Views
  • 1 replies
  • 0 likes