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Topics with Label: Windows 10

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42752 Views
  • 66 replies
  • 25 likes
  • 42752 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878150 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878150 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26407 Views
  • 4 replies
  • 0 likes
  • 26407 Views
  • 4 replies
  • 0 likes

Werbung schon nach kurzer Zeit obwohl halbe Stunde Werbefrei sein sollte?

Hallo Spotify User,ich habe grundsätzlich kein Problem, wenn Werbung (leise!) dudelt. Im Radio ist es bei den Privaten nicht anders. Zitat Spotify: "genieße 30 Minuten Musik ohne Unterbrechung"!Bei mir (verschiedene Geräte) kommt aber Werbung fast im...

  • Casual Listener
  • Hallo Spotify User, ich habe grundsätzlich kein Problem, wenn Werbung (leise!) dudelt. Im Radio ist es bei den Privaten nicht anders. Zitat Spotify: "genieße 30 Minuten Musik ohne Unterbrechung"! ...
  • Klabusterbär
  • Newbie
  • 10848 Views
  • 2 replies
  • 7 likes
  • Android
    Commercial
    free account
    freetime
    Windows 10
  • 10848 Views
  • 2 replies
  • 7 likes

Superuser Contribution Spotify while streaming to another device is not displaying correctly.

PlanPremiumCountryUSADeviceOnePlus 8 Pro streaming to Dell Optiplex 9020 (modified)Operating SystemAndroid 11 streaming to Windows 10 Pro My Question or IssueWhen i stream Spotify music from my phone to another device (mostly my PC) the playback usua...

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  • Casual Listener
  • Plan Premium Country USA Device OnePlus 8 Pro streaming to Dell Optiplex 9020 (modified) Operating System Android 11 streaming to Windows 10 Pro   My Question or Issue When i stream Sp...
  • Rowvan
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • Android
    devices
    Spotify
    streaming
    Streaming Issue
    Windows 10
  • 267 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problems Connecting from Desktop to Andriod

PlanPremiumCountryUnited StatesDeviceOnePlus 8 Pro, PCOperating SystemOxygen Os 11, Windows 10 My Question or IssueWhen trying to transfer music from one device to the other, an issue I face is going from my computer to my phone, when I open Spotify ...

  • Music Fan
  • Plan Premium Country United States Device OnePlus 8 Pro, PC Operating System Oxygen Os 11, Windows 10   My Question or Issue When trying to transfer music from one device to the other,...
  • Ivan
  • Spotify Legend
  • 767 Views
  • 4 replies
  • 0 likes
  • andriod
    Desktop
    Windows 10
  • 767 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Crashing on all my Devices (PC & Android)

My Question or IssueHey there! I've been a Spotify subscriber for a year now and I've always had this problem where the app occasionally crashes after ~45 seconds using the app. This happens on ALL my devices (I've tried two computers and an android ...

  • Casual Listener
  • My Question or Issue Hey there! I've been a Spotify subscriber for a year now and I've always had this problem where the app occasionally crashes after ~45 seconds using the app. This happens on ALL...
  • CarlosE
  • Moderator
  • 1852 Views
  • 7 replies
  • 0 likes
  • all
    Android
    Crash
    crashing
    multiple devices
    PC
    Spotify
    spotify crashing
    Windows 10
  • 1852 Views
  • 7 replies
  • 0 likes

Why can't I choose a specific song in a playlist when I play music on another device? Can only skip.

I have Spotify Premium. Whenever I cast/connect to another device (all through the Spotify app, so no mirroring), I can't select a specific song. This only occurs in one of my playlists, but all of the others are not affected. In the other playlists,...

  • Newbie
  • I have Spotify Premium. Whenever I cast/connect to another device (all through the Spotify app, so no mirroring), I can't select a specific song. This only occurs in one of my playlists, but all of t...
  • boydliggitt
  • Regular
  • 3448 Views
  • 1 replies
  • 2 likes
  • Android
    Samsung
    skipping
    Spotify
    Windows
    Windows 10
  • 3448 Views
  • 1 replies
  • 2 likes

Superuser Contribution Can't play the current song?

PlanPremium CountryIndia Operating SystemWindows 10 I have been unable to play any music or podcasts. The player always shows the message 'can't play the current song' or sometimes it asks me to import the file if I have it on my laptop.It has been m...

  • Regular
  • Plan Premium   Country India   Operating System Windows 10   I have been unable to play any music or podcasts. The player always shows the message 'can't play the current song...
  • Peter
  • Spotify Legend
  • 1130 Views
  • 3 replies
  • 0 likes
  • Can't play songs
    Windows 10
  • 1130 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why to use "Spotify connect" if doesn't save the same song history?

PlanFree/PremiumCountry MXDevicePc and AndroidOperating System My Question or Issue I don't know if there's a solution to choose to not connect to other dispositives while using Spotify from Pc. I can't stop it from connecting to my phone and vice ve...

  • Visitor
  • Plan Free/Premium Country  MX Device Pc and Android Operating System     My Question or Issue   I don't know if there's a solution to choose to not connect to other dis...
  • TomLegend
  • Spotify Legend
  • 813 Views
  • 3 replies
  • 0 likes
  • Android
    PC
    Windows
    Windows 10
    Windows 10 Creator
  • 813 Views
  • 3 replies
  • 0 likes

Solved!! Local files doesn't transfer to Android

Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another device with android 7.1.2 gave the same problem. Please, someone can help...

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  • Visitor
  •    Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another dev...
  • Joe
  • Community Legend
  • 1143 Views
  • 3 replies
  • 0 likes
  • Android 6.0
    Android 7.1
    Windows 10
  • 1143 Views
  • 3 replies
  • 0 likes

Spotify Connect works under wife's account on all devices but not on my account.. both premium

I've started having issues recently with spotify connect. I have been unable to connect either my android phone, android tablet, or windows 10 laptop to my samsung HW-J650 soundbar. I can connect devices to each other, but not to the bar. It doesn't ...

  • Casual Listener
  • I've started having issues recently with spotify connect. I have been unable to connect either my android phone, android tablet, or windows 10 laptop to my samsung HW-J650 soundbar. I can connect dev...
  • bhutchinson1
  • Newbie
  • 1063 Views
  • 3 replies
  • 0 likes
  • Android
    Connect
    Windows 10
  • 1063 Views
  • 3 replies
  • 0 likes

Problems Syncing from my windows 10 desktop to my samsung galaxy S7

So i upgraded my OS to windows 10, and got a new cellphone, samsung galaxy S7. i thought there would be no problems seeing as installing the software to my PC and getting spotify again on my phone was a breeze. there's the problem though LOCAL FILES ...

  • Casual Listener
  • So i upgraded my OS to windows 10, and got a new cellphone, samsung galaxy S7. i thought there would be no problems seeing as installing the software to my PC and getting spotify again on my phone wa...
  • Daniel
  • Community Legend
  • 584 Views
  • 2 replies
  • 0 likes
  • Android
    local files
    S7
    Samsung
    syncing
    Windows 10
  • 584 Views
  • 2 replies
  • 0 likes