Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: app crash

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52583 Views
  • 16 replies
  • 36 likes
  • 52583 Views
  • 16 replies
  • 36 likes

Superuser Contribution App crashes if in background or phone locked

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.8 My Question or IssueSpotify crashes ~30-90 seconds after putting app in background or locking screen while app is in foreground. When I open the app again, it’s paused at the star...

  • Regular
  •   Plan Premium Country United States Device iPhone 11 Operating System iOS 14.8   My Question or Issue Spotify crashes ~30-90 seconds after putting app in background or locking s...
  • Xenia
  • Moderator
  • 7172 Views
  • 26 replies
  • 8 likes
  • app crash
  • 7172 Views
  • 26 replies
  • 8 likes

Superuser Contribution App Randomly Crashes When Playing Music

PlanFreeCountryUnited States DeviceiPhone 12 ProOperating SystemiOS 14.7 My Question or IssueWhenever I play music and my phone is locked, the app will randomly crash and my music will stop playing. When I go back into the app, the Spotify logo comes...

  • Casual Listener
  • Plan Free Country United States   Device iPhone 12 Pro Operating System iOS 14.7   My Question or Issue Whenever I play music and my phone is locked, the app will randomly crash ...
  • Alex
  • Spotify Legend
  • 3436 Views
  • 7 replies
  • 0 likes
  • app crash
    Crash
  • 3436 Views
  • 7 replies
  • 0 likes

Superuser Contribution [iOS] App crashing on startup

Hey folks, We wanted to share that we're receiving reports of users having troubles to use the app on iOS devices. If you're also experiencing this, no worries, our tech teams are currently looking into this. For more info and updates, please check t...

  • Spotify Legend
  • Hey folks,   We wanted to share that we're receiving reports of users having troubles to use the app on iOS devices.   If you're also experiencing this, no worries, our tech teams a...
  • 1363 Views
  • 0 replies
  • 9 likes
  • app crash
    iOS
  • 1363 Views
  • 0 replies
  • 9 likes

Constant Waze Banner

Every time I open the mobile app (version 8.4.65) on my iPhone 8, a banner appears at the top of the screen asking if I want to connect to Waze. When I click “Cancel”, the app crashes. Does anyone know how to get rid of the banner permanently without...

  • Visitor
  •   Every time I open the mobile app (version 8.4.65) on my iPhone 8, a banner appears at the top of the screen asking if I want to connect to Waze. When I click “Cancel”, the app crashes. Does a...
  • user-removed
  • Not applicable
  • 2071 Views
  • 6 replies
  • 0 likes
  • app crash
    iphone
    iphone app
    Waze
  • 2071 Views
  • 6 replies
  • 0 likes