Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: IOS10

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52483 Views
  • 16 replies
  • 36 likes
  • 52483 Views
  • 16 replies
  • 36 likes

Solved!! older iOS devices iOS 10 worked until restoring backup

my son uses an iPhone 5S for spotify. I renewd the iPohone now to give him a fresh experience. After that the spotify app wouldnt reload as apparently iOS 10xxx has been discontinued.I then restored the backup stored before this renewal - and also he...

  • Casual Listener
  • my son uses an iPhone 5S for spotify. I renewd the iPohone now to give him a fresh experience. After that the spotify app wouldnt reload as apparently iOS 10xxx has been discontinued. I then restore...
  • Maxim
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • IOS10
    iPhone5s
  • 517 Views
  • 1 replies
  • 0 likes

Issues with Spotify Connect on iOS11 - iPhone Problems

Hello! I recently had to update my iOS to the new 11.3 version. (BTW, iOS11 sucks).Now every time I use Spotify connect (with my amazon tap) I can’t control my device volume anymore or change the tracks with control center. Back when I had iOS10 runn...

  • Newbie
  • ...hange the tracks with control center.   Back when I had iOS10 running, I would change the volume on my iPhone when at the Spotify app and it would recognize my amazon tap and change the volume. I...
  • MattSuda
  • Spotify Star
  • 1458 Views
  • 1 replies
  • 0 likes
  • Connect
    control center
    iOS
    iOS 10
    IOS 11
    IOS10
    iOS11
    iphone
    iphone 8
    speaker
    volume
    Volume Control
  • 1458 Views
  • 1 replies
  • 0 likes

Solved!! Bass distortion on iOS 10 with BeatsX headphones

I picked up new BeatsX bluetooth earphones yesterday and launched the Spotify app on iPhone 6 with iOS 10 to listen to Jamie XX Gosh to test sound quality. Immediately heard some crackling during the sustained bass drops. I tested the same song throu...

  • Casual Listener
  • I picked up new BeatsX bluetooth earphones yesterday and launched the Spotify app on iPhone 6 with iOS 10 to listen to Jamie XX Gosh to test sound quality. Immediately heard some crackling during the...
  • bmiksich
  • Casual Listener
  • 10925 Views
  • 2 replies
  • 1 likes
  • iOS 10
    ios app
    IOS10
  • 10925 Views
  • 2 replies
  • 1 likes

Songs missing from Starred playlist

Is anyone else having an issue with their playlists? I have 806 songs showing in my Starred playlist but only about 500 are visible. This is a recent issue just since the last couple of Spotify updates. It is the same on both my 6s Plus and iPad pro....

  • Regular
  • Is anyone else having an issue with their playlists?  I have 806 songs showing in my Starred playlist but only about 500 are visible.  This is a recent issue just since the last couple of S...
  • Per_Iscritto
  • Regular
  • 890 Views
  • 2 replies
  • 0 likes
  • IOS10
    Playlists
  • 890 Views
  • 2 replies
  • 0 likes

Solved!! Excessive mobile data usage when playing downloaded playlists

Ok, so I have posted in this thread but there has been no further action, probably as it has a 'Solution', so here I am. Apologies for the length. iOS 10.0.2 & 10.1 - iPhone 6s - Spotify Premium Backdrop, I exceeded my 4gb data usage this month withi...

IMG_1922.PNG IMG_1923.PNG IMG_1927.PNG IMG_1924.PNG
  • Regular
  • Ok, so I have posted in this thread but there has been no further action, probably as it has a 'Solution', so here I am.  Apologies for the length.   iOS 10.0.2 & 10.1 -&nbs...
  • leemondthefirst
  • Regular
  • 3800 Views
  • 2 replies
  • 0 likes
  • data usage
    IOS10
  • 3800 Views
  • 2 replies
  • 0 likes

iOS10 and MMOVE Bluetooth headphones

Hello, Since upgrading to iOS10 yesterday, Spotify can't recognize my Bluetooth headphones connected to my iPhone SE. I have to go to Bluetooth settings, forget the device, then re-pair the headphones with my phone. Then Spotify works as it used to. ...

  • Newbie
  • Hello, Since upgrading to iOS10 yesterday, Spotify can't recognize my Bluetooth headphones connected to my iPhone SE. I have to go to Bluetooth settings, forget the device, then re-pair the h...
  • 659 Views
  • 0 replies
  • 0 likes
  • bluetooth
    Bluetooth problems
    IOS10
  • 659 Views
  • 0 replies
  • 0 likes

Spotify is out of date

FIX as simple as this :-When opening the app it always says OFFLINE for 5-10 secs before realizing oh ! there is LTE or oh ! there is wifi, sorry I will reluanch the app now... that drives me nuts! -Have a report bug into the mobile app, come on real...

  • Music Fan
  • FIX as simple as this : -When opening the app it always says OFFLINE for 5-10 secs before realizing oh ! there is LTE or oh ! there is wifi, sorry I will reluanch the app now... that drives me nuts!...
  • 408 Views
  • 0 replies
  • 0 likes
  • bug
    enhance
    IOS10
  • 408 Views
  • 0 replies
  • 0 likes