Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: quality

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52500 Views
  • 16 replies
  • 36 likes
  • 52500 Views
  • 16 replies
  • 36 likes

Superuser Contribution CarPlay music playing as phone call

When I connect my iPhone to CarPlay and try to play Spotify, the audio comes out as a phone call instead of music. The audio quality is very poor and my phone has a red bar at the top. Spotify is the only app that does this. When I use other audio ap...

  • Regular
  • When I connect my iPhone to CarPlay and try to play Spotify, the audio comes out as a phone call instead of music. The audio quality is very poor and my phone has a red bar at the top. Spotify is t...
  • CarlosE
  • Moderator
  • 6259 Views
  • 6 replies
  • 1 likes
  • Carplay
    Connect
    phone
    quality
  • 6259 Views
  • 6 replies
  • 1 likes

Quality changes mid playback

Plan: PremiumCountry: ArgentinaDevice: iPhone XS with AirPodsOperating System: iOS 12.2My Question or Issue: Sometimes the quality goes really bad and then comes back up, this happens to me everyday, even though I hear downloaded songs so no cellular...

  • Regular
  • Plan: Premium Country: Argentina Device: iPhone XS with AirPods Operating System: iOS 12.2 My Question or Issue:   Sometimes the quality goes really bad and then comes back up, t...
  • Loxer
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • iOS
    Premium
    quality
  • 461 Views
  • 1 replies
  • 0 likes

Bad Sound Quality

There is a issue with the quality of sound from the Spotify app on all my devices, the bass is flat and the treble is dull even at 320kbit/s with no EQ or settings applied other than 'extreme quality'. I even tried deleting the app and redownloading ...

  • Casual Listener
  • There is a issue with the quality of sound from the Spotify app on all my devices, the bass is flat and the treble is dull even at 320kbit/s with no EQ or settings applied other than 'extreme quality...
  • Polserjoe
  • Newbie
  • 1052 Views
  • 1 replies
  • 0 likes
  • bad Sound Quality
    quality
  • 1052 Views
  • 1 replies
  • 0 likes

Chromecast & iPhone: Changing audio quality ?

Is there a way to change the quality of audio on the Chromecast via the iPhone app? What is the default audio quality anyway? Thanks, P.

  • Regular
  • Is there a way to change the quality of audio on the Chromecast via the iPhone app? What is the default audio quality anyway?   Thanks,   P.
  • Vnox
  • Newbie
  • 2673 Views
  • 3 replies
  • 3 likes
  • iOS
    iphone
    quality
  • 2673 Views
  • 3 replies
  • 3 likes

No automatic download of saved songs after upgrading their quality

I recently moved to iOS and configured Spotify to download songs in extreme quality, it asked if I'd like to update my whole library to this new setting, I confirmed but it did not downloaded all of them automatically unless I have my songs list show...

  • Newbie
  • I recently moved to iOS and configured Spotify to download songs in extreme quality, it asked if I'd like to update my whole library to this new setting, I confirmed but it did not downloaded all o...
  • 517 Views
  • 0 replies
  • 0 likes
  • quality
    settings
    songs
    Update
  • 517 Views
  • 0 replies
  • 0 likes

Low streaming quality

Hi,I just upgraded to Premium and set the streaming audio quality to be extreme (on my iPhone. On my Mac the quality is great!) but it still is pretty low.My internet connection is not the problem, it is about 500kB/s.Any idea what I can do?Thanks in...

  • Casual Listener
  • Hi, I just upgraded to Premium and set the streaming audio quality to be extreme (on my iPhone. On my Mac the quality is great!) but it still is pretty low. My internet connection is not the p...
  • linusg
  • Casual Listener
  • 1854 Views
  • 2 replies
  • 0 likes
  • iOS
    iphone
    quality
    streaming
    streaming quality
  • 1854 Views
  • 2 replies
  • 0 likes

iOS 8 - iPhone 6 - Premium Account - Extreme Quality for streaming is not showing up

Hello. I just upgraded to premium today for the first time. The "extreme" quality for streaming audio does not show up, my only two options for streaming are low and high. The Extreme Quality for offline does show up and I was able to check and use t...

  • Newbie
  • Hello.  I just upgraded to premium today for the first time.  The "extreme" quality for streaming audio does not show up, my only two options for streaming are low and high.  The E...
  • Ivan92
  • Community Legend
  • 726 Views
  • 1 replies
  • 0 likes
  • extreme
    quality
    streaming
  • 726 Views
  • 1 replies
  • 0 likes

Difference between "qualité du streaming" and "synchroniser la qualité"

Sorry, I don't have the terms in english. Option are in preference / qualité sonore in the iOS app. If you know the difference (and the name in english), I thank you to learn me

  • Newbie
  • Sorry, I don't have the terms in english. Option are in preference / qualité sonore in the iOS app. If you know the difference (and the name in english), I thank you to learn me 🙂
  • adisib
  • Community Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • quality
  • 590 Views
  • 1 replies
  • 0 likes