Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: audio quality

Labels

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 23829 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 23829 Views
  • 17 replies
  • 0 likes

Family Premium account poor audio quality

PlanPremiumCountryUK DeviceSamsumg s9, PC windows (multiple), Sky box, Operating System My Question or Issue Over half of my songs have very poor audio quality most commonly rock or metal songs. Doesnt matter what device i listen from.Its all the hig...

  • Casual Listener
  • Plan Premium Country UK  Device Samsumg s9, PC windows (multiple), Sky box,  Operating System     My Question or Issue  Over half of my songs have very poor audio q...
  • Sandrath88
  • Casual Listener
  • 2276 Views
  • 4 replies
  • 0 likes
  • audio quality
    Family premium account
    Premium
  • 2276 Views
  • 4 replies
  • 0 likes