Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanPremiumCountryCosta Rica Device(P20 Lite)Operating System(Android Oreo,) My Question or IssueHey there community!I'm a Costa Rican student. I just realized about Discount for Students. I checked the list, but only few countries currently have thi...
Hi, I was verified by SheerId manually, sending the needed documents and I received the confirmation of my status as a student. They provided me with a link to complete the purchase on a email (no-reply-spotify@sheerid.com). When I cliked the email o...