Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Subscription

Labels

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ssurak
  • Casual Listener
  • 201391 Views
  • 71 replies
  • 73 likes
  • 201391 Views
  • 71 replies
  • 73 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Gig Goer
  • 69226 Views
  • 107 replies
  • 40 likes
  • 69226 Views
  • 107 replies
  • 40 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 146433 Views
  • 66 replies
  • 49 likes
  • Connect
    JAM
  • 146433 Views
  • 66 replies
  • 49 likes

Superuser Contribution Block/remove certain podcasts from my home page

PlanFamily PremiumCountryCanada My Question or IssueWhy can't I remove/block podcasts and certain creators from showing up on my homepage permanently? For the past 3 years a certain podcast has been front and centre on my home page. I either listened...

  • Newbie
  • ...mployees actually be useful in solving this problem or should I just cancel my subscription?   The funny thing is your own community guideline removed several words from this post but you can't apply t...
  • 4s52k7j96e
  • Newbie
  • 704 Views
  • 2 replies
  • 6 likes
  • Account
    Free
    Login
    Security
    Subscription
  • 704 Views
  • 2 replies
  • 6 likes

Superuser Contribution [All Platforms][Subscription] Ads on Daily Drive

I enjoy the new Daily Drive feature on my Spotify Premium, but why am I getting ads when one of the big reasons for getting Premium was to go ad-free. Really annoying!!Also, the churn rate of tunes is slow, and while all my tunes are banging, one or ...

  • Music Fan
  • I enjoy the new Daily Drive feature on my Spotify Premium, but why am I getting ads when one of the big reasons for getting Premium was to go ad-free. Really annoying!! Also, the churn rate of tunes...
  • Marcel_Sp
  • Visitor
  • 3068 Views
  • 14 replies
  • 9 likes
  • All Platforms
    Subscription
  • 3068 Views
  • 14 replies
  • 9 likes

Solved!!Superuser Contribution [Podcasts] Podcast section is missing

PlanPremium DuoCountryUkraine Device(iPhone 11, Macbook Pro 2019)Operating System(iOS 13, MacOS Catalina.) My Question or IssueI could not access Podcasts section in any way from any device I'm logged in. Looks like it is missing completely for Ukrai...

  • Casual Listener
  • Plan Premium Duo Country Ukraine   Device (iPhone 11, Macbook Pro 2019) Operating System (iOS 13, MacOS Catalina.)   My Question or Issue I could not access Podcasts section in a...
  • Vitallica
  • Newbie
  • 2092 Views
  • 4 replies
  • 5 likes
  • Premium
    Subscription
  • 2092 Views
  • 4 replies
  • 5 likes

Superuser Contribution Local files not syncing from computer to iphone

PlanPremiumCountryUS Deviceiphone 7 and windows pc My Question or IssueI have 3 local files that I got onto my pc that play fine and have been downloaded fine on there. However I would also like to play them on my phone and they only show up as grey ...

  • Regular
  • Plan Premium Country US   Device iphone 7 and windows pc   My Question or Issue I have 3 local files that I got onto my pc that play fine and have been downloaded fine on there. Ho...
  • reine844
  • Regular
  • 789 Views
  • 8 replies
  • 0 likes
  • Account
    local files
    Local files for Spotify Mobile
    Local files not downloading
    Subscription
  • 789 Views
  • 8 replies
  • 0 likes

Superuser Contribution Kid Safe Version

We need a kid safe version for kids under 13! The whole reason we wanted to switch to family subscription was to add our son. hes 12, and we have playlists for him and explicit blocked in settings. all he wants to do is listen to some country music o...

  • Casual Listener
  • We need a kid safe version for kids under 13! The whole reason we wanted to switch to family subscription was to add our son. hes 12, and we have playlists for him and explicit blocked in settings. a...
  • accatyyc
  • Newbie
  • 6108 Views
  • 6 replies
  • 12 likes
  • free version
    kid safe
    kids
    Subscription
  • 6108 Views
  • 6 replies
  • 12 likes