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Airplane Mode context menu crash

Airplane Mode context menu crash

Plan

Free/Premium

Country

 

Device

iPhone X

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

iOS 12.4.1

My Question or Issue

Repro:

0. Make sure you have at least one downloaded album.

1. Go into airplane/offline mode

2. Start playing a playlist

3. Browse to a downloaded album.

4. Click "..." button.

5. App crashes.

I was able to repro this reliably and with different albums.

 

Reply
1 Reply

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

I already tried with your steps but it didn't crash, neither with partly downloaded album or with a fully downloaded album (tried over 10 albums but it didn't crash with any of them).

 

Try updating to iOS 13.1.2 as well.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

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