Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

All of my album downloads have been removed

All of my album downloads have been removed

Plan

Premium

Country

Brazil

Device

iPhone 11

Operating System

iOS 14.0.1

 

My Question or Issue

 

Today, when I first opened the app on my phone, everything was working fine and I had all my albums downloaded like always, but a few hours later, when I opened the app again, all of the downloads I had for my albums were removed, but my playlists downloads were not removed. 

I still had about 30gb of free storage avaliable, but after this bug I have about 76gb. This had already happened to me before, also in other phones and OSs, but only a percentage of my albums were removed, not all of them. I’ve also received the message that I had fulfilled my download limit a couple times before so I manually removed some myself, but this has been a few months and I did not receive anything this time.

I hope that I won’t have to deal with this again, because now I will have to waste a lot of time to download all of my stuff again.

Reply
0 Replies

Suggested posts