Audio Glitching / Stuttering / Popping

[Stephen0vick]

Plan

Premium

Country

United States

Device

(iPhone 13 Pro Max)

Operating System

(iOS 18.1.1)

My Question or Issue

I have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes extremely bad gradually, but the increase is rapid. This problem ONLY occurs when I have the app actively open and my phone is connected to a Bluetooth device. If I leave the app open it will begin the glitch within one minute and then get intense before a single song can finish. The only solution I’ve came up with is clicking play and then swiping out of the app. I can still skip songs from the iPhone drop down menu, but if I want to select a new playlist I have to open the app, select the playlist, close the app because the glitching begins, then re-open the app, click play, and swipe out the app. The problem persists regardless of my WiFi connection, phone battery, Bluetooth device, or any other connection issue that would commonly cause problems. I haven’t found any regular way to resolve the issue and trust me, I’ve looked. It’s so much that the issue becomes a major problem, I would just like to be able to surf through my Spotify app while listening to music without problems.

[Yordan]

Hey there, @Stephen0vick.

Thanks for reaching out!

Does the glitching occur when you're navigating through the app? Does it stop if you don't do anything?

You mentioned using multiple Wi-Fi networks, but could you check if the issue would persist when using cellular data? It's also worth performing a clean reinstall of the app - this will rule out any potential issues with corrupted cache and ensure you're running the latest version of Spotify available.

Something else that comes to mind is checking if the would occur with another account - you can ask someone who uses Spotify to log in to their account to see if they'd experience the same behavior.

Let us know how it goes. Cheers 🤘

[Stephen0vick]

Good Morning,

Thanks for the reply! The glitching begins only if I stay navigating within the app. If I swipe out within around 20 seconds, the glitching will never start, unless I open the app again for too long. Same issue occurs while using cellular data as well.

I tried a clean uninstall and the problem persisted. Like I said, it’s not the worst thing ever or anything, it just gets irritating when playing music for a group of people. Also, it doesn’t do it in my car

[MihailY]

Hey @Stephen0vick,

Thanks for your response.

Can you also check whether this happens in Offline mode and in the web player? What if you stay on the Home screen without touching anything?

Testing with another account will also be very helpful in narrowing down the root cause of this issue.

Keep us posted.

[#5]

i’ve tried multiple different speakers and had the same problem and multiple different phones with my same Spotify account and had the same problem.

[Stephen0vick]

Good Afternoon!

Apologies for the delay, but both of those work. Very strange that those are solutions to the issue. I’m happy it doesn’t happen when I’m in my car and I’ll continue to use the app regularly otherwise. I have all my music downloaded so it’s not too much of an issue to play offline. Hopefully this might get fixed anyways. I appreciate your help and if you’d like me to try any other solutions let me know!

[Stephen0vick]

Forgot to do the different account thing, but same issue occurs aside from the offline and web player. Also, staying on the Home Screen doesn’t change anything either.

[MihailY]

Hey @Stephen0vick,

Thanks for getting back to us with this info. We're happy to hear that for now we have a working solution!

The web player streams at a slightly lower quality than the app and I'm guessing you've chosen the Normal audio quality setting for downloading music, so if you're streaming at a higher bitrate it's possible the connection is being overloaded as suggested in this Apple thread. Try changing the streaming quality to a lower setting and see if you get the same result.

It's also worth checking if the stuttering is present when using a different streaming service. If you have a watch connected to your phone, try turning it off temporarily.

Let us know how it goes!

[NadineNadineNadine]

Mine does the glitching, stuttering and then speeding up as well - usually whenever I am playing music in my car. 

[Pugmartin]

I have the same issue and not impressed at all. It wasn’t there previously - same car, same watch being used, same account, same radio, same … me - so why all of a sudden? I’m ready to cancel my family plan on the back of it unless it’s sorted out very soon. Not impressed 

[Eddie79]

Plan

Free/Premium

Country

Germany 

Device

Ipjone 15 pro

Operating System

iOS 18.3.2

My Question or Issue

I have sporadic noises during playing any kind of music in my two different cars. I use one with a AUX cable and in the another car via Bluetooth. It sounds like a Frequenz disturb for 1-2 seconds.  sometimes after 10 minutes or faster.

 

[bethanymulkern]

I have Spotify Premium and I listen on an iPhone XR with iOS 18.3.2 in the United States. 

When I listen in the car, regardless of cell phone coverage, Spotify skips and glitches at random intervals. I have tried all of the suggested fixes: clean install, cleared Spotify cache, turned off Gapless Playback and Automix, and I have the Audio playback on High. This only happen with Cellular Streaming. I have no issues when it's on WiFi or using the web player. 

[bethanymulkern]

I don’t understand why this was moved when I stated I have tried all recommended fixes, including the ones mentioned in this thread. I reviewed this specific thread prior to posting and didn’t find anything helpful. 

[bethanymulkern]

So this is what Spotify calls "support"? I still don't have a resolution to my problem, no one from Spotify Support has replied to my post other than to move it to a thread that I've already reviewed and have not found helpful, I have no one to contact directly, and I'm paying how much a month for a family plan? Time to check out other options, I guess.