Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
The iphone app NEVER scrobbles to LastFM. That feature is enabled, and will SOMETIMES scrobble to LastFM if I am extremely lucky. Why is this?
Also, why are some albums available on the desktop client but not the mobile app?
Solved! Go to Solution.
I'm having the same problem with music not being available on mobile. For example, when I'm home School for Seven Bells album Ghostory is available for me to play in Spotify. When I search for it on my iPhone, it's not there. I can't even sync it to my phone for some reason.
@poptartdinosaur wrote:The iphone app NEVER scrobbles to LastFM. That feature is enabled, and will SOMETIMES scrobble to LastFM if I am extremely lucky. Why is this?
Also, why are some albums available on the desktop client but not the mobile app?
I'm finding the exact same problem, my current solution is, everytime I open the Spotify app, I toggle scrobble off and back on, seems to work every time, but a real pain though.
This has always been broken. They are aware of it (there was much discussion of it on the old Get Satisfaction support site) but obviously it's not a high priority to fix 😞
I have Spotify on 3rd Gen IPOD touch and scrobbling has never worked in any versions of the app.
Can't say I have ever had a problem with scrobbling from the iOS mobile app. Maybe I am just lucky?
Ok, I think it depends how you use it.
If I listen to music using Spotify app while my ipod touch is connected to wifi then scrobbling works ok.
But mostly I listen to music off-line (in the car, on the train etc) and none of those track plays are scrobbled.
Actually, I just tested this again and it looks like it is fixed! \o/
Please ignore my previouys posts
never works for me when away from wifi
been in the car for 5 hours today - in online mode with 3G most of the time. Listened to tracks all the time on Spotify; not one scrobble
It used to scrobble but since the last iPhone app update it won't scrobble properly.
Sometimes i get an offline scrobble from Spotify. For example, i might play 30 songs offline and the following day, one or sometimes two scrobbles might appear in last.fm. It's very erratic though - most of the times it doesn't happen at all.
They NEED to fix it.
I tried premium on a month trial and this issue stopped me from paying for it... sort it out Spotify; you'll have 1 new customer
Exactly the same with me. I only decided to subscribe from premium because of this feature. And I'm honestly thinking of stopping. FIX IT, SPOTIFY!
We just need a proper answer from the staff, does it cost too much for you guys?
Had a Spotify update on my phone today- is it too much to hope that that's sorted the problem? Anyone know?
Yes, they just didn't.
Let's give this kudos, it might help: http://community.spotify.com/t5/Spotify-Ideas/Scrobble-tracks-played-offline-to-Spotify-history-and-...
Done.
Spotify mobile does not scrobble under iOS. Last.fm does not even pick up the song that is being played. After checking it seems the desktop application does not scrobble either. Scrobbling on the app is activated and Last.fm system status indicates all green so it's not a Last.fm issue.
Details: Ipad iOS version 6.1.3 (latest)
Spotify app 0.6.1.48
Spotify core: 0.0.0.999
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…