Can't download songs even though I'm premium

[xbenny23]

I have tried reinstalling and everything but I cannot download songs I go to setting and account and it says premium but it won't let me download it please help

[ErikG]

Hi.

Can you check if this guide by Spotify is of any help to you?
https://support.spotify.com/listen_everywhere/on_phone_tablet_desktop/listen-offline/

If you still can't download songs could you provide iOS and app version?

[xbenny23]

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@ErikG wrote:
Hi.

Can you check if this guide by Spotify is of any help to you?
https://support.spotify.com/listen_everywhere/on_phone_tablet_desktop/listen-offline/

If you still can't download songs could you provide iOS and app version?

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9.3.5 and Spotify version 6.8.0.3786

[ErikG]

Forgot to ask. What device do you have? Sorry for that.

[xbenny23]

I have iPad mini 1

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@ErikG wrote:
Forgot to ask. What device do you have? Sorry for that.

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[ErikG]

I think it the first generation iPad isn't fully supported, so that may be why.
System requirements can be found here:
https://support.spotify.com/using_spotify/search_play/spotify-system-requirements/

[xbenny23]

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ErikG wrote:
I think it the first generation iPad isn't fully supported, so that may be why.
System requirements can be found here:
https://support.spotify.com/using_spotify/search_play/spotify-system-requirements/

I have downloaded songs before and it has worked perfectly but when I reinstall it dosent work

[ErikG]

You can try a clean installation. Do it in the order written. Uninstall the app. Restart the iPad. Install the app.
If this don't work I am out of ideas.