Can’t get the 30” free NO MATTER WHAT! On iOS!

[trinityryin]

1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Have a brand new IPhone Pro Max 13 & and an Ipad pro 11 and can’t get the free 30” to engage no matter what I try! The Generic response/solution that’s on the internet will not suffice! Been there, done that! I need a real, genuine, and true solution PLEASE! No matter what playlist I choose, if I turn of my device, switch devices, reload app, etc etc, Still nothing! 
Help please, as I like to listen to my tunes everyday! 

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My heart Question or Issue

[Jeremy]

Hi there @trinityryin,

Thank you for reaching out to the Community. This does seem odd and we'd like to take a closer look into this.

Can you confirm that when ads shows up, do you keep the ad video in focus the whole time?

Note: please make sure that you're not accidentally clicking the "No, thanks" button when prompted to watch the ad.

We'll be on the lookout for your reply 🙂

Take care!

[Carter158]

Thanks for the info i will try to figure it out for more

[Moderator edit]

[Jeremy]

Hi there @Carter158,

Thank you for your reply.

Take your time and keep us posted when you've checked this.

Take care 🙂

[trinityryin]

Hi, yes, I can confirm both of the issues you asked about! I never touch
the “No Thanks” thing now after reading that a few months ago and I only
mess with anything at all on Spotify when I get really frustrated with the
incessant, non stop ads after about 30” of getting fed up with 2 songs, too
many ads, so I either turn it off, or switch to a different playlist!
Thank you!
PS it’s been much worse since I recently purchased my iPhone 13 pro max
about 4 wks ago!

[OscarDC]

Hey @trinityryin,

Thank you for keeping in contact and for the info shared.

To keep investigating this issue, would you mind checking if you get this 30 min ad on an Android device using your same account?  It would also be great if you can have someone log in with their account on your device - such as a friend or a family member to see if the issue persists. This will help us understand if it's account related or not.

Lastly, include in your next response when was the last time you saw a 30 min ad and if you've recently changed your location or region.

We'll be on the lookout. 

[trinityryin]

Don’t know anyone with an Android device! Sorry!

[OscarDC]

Hey @trinityryin,

Thank you for keeping in contact and for the clarification.

In that case, we'd recommend trying a different account on your same device. If you don't have another account handy, you can create a new one here using a different email address.

If the issue persists in the new account, could you tell us the region or location of your new and old account? This will give us a better look at the issue to help you further.

We'll be waiting for your response. 

[trinityryin]

Thanks, but I have too many serious health problems & I’m just too sick
right to deal with getting another account! I guess I’ll go back to CD’s if
necessary! Too many ongoing problems with all of this!
Thanks anyway! I do hope you figure it out eventually! It seems with every
update there’s more problems to fix for the device owners, and less
positive aspects! (To all apps)
Have a great day & thanks again!
Sahm’

[Elena]

Hey @trinityryin,

Thanks for your reply. Sorry to hear you feel like this!

The ad free 30 minutes is not being reported as a wide-reaching issue but sometimes the specific device setup needs additional fine-tuning to get it working as expected. 

We hope you get well soon and we'd be happy to work with you on solving this if you'd like to continue.

Keep us posted,

Cheers!

[trinityryin]

Thank you! I appreciate you time and attention to this, very much!