Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't open the app on iOS 12 Beta even after reinstallation (iPhone SE)

Can't open the app on iOS 12 Beta even after reinstallation (iPhone SE)

Plan

Premium

Country

 USA

Device

iPhone SE

Operating System

iOS 12 Beta

 

My Question or Issue

Hey there. I've updated my OS to iOS 12 Beta today and after that every time I open the Spotify app it closes and returns me to the home screen. However app is persists in active apps in background (when I double click the Home button i can see that Spotify is running). 

I've reintalled the app but the issue persists.

I know though that some apps may not work correctly in Beta mode of OS but I've tried to look for a similar problem here in discussions and it seems that so far there is no similar topics and for other users app works as expected (actually I saw a comment of a guy which installed iOS 12 Beta on iPhone 5s and he claims that everything is fine). 

I would appreciate any help. Thanks

 

 

Screen Shot 2018-06-26 at 22.11.52.png
Reply
4 Replies

Hey @underdog02, welcome to the Community.

 

Lol, that guy is me!

Yeah I fortunately haven't experienced severe bugs like EAP claimed on YouTube where almost all of his apps crashed just like yours.

I guess you are on Public Beta of iOS 12. Try to reinstall it. It is not guranteed that it will work but it's worth a try.

The only solution is to factory reset the phone using iTunes. The best solution to fix all your phone issues, software realated.

I do it often with mine and never use backups. I mean I don't restore them as they usually bring many troubles. Since everything I need is synced and it's ready when I start fresh I see no point on using those backups.

You know now that Betas are unstable, so this things are expected to happen.

If you do have any other question, just ping me 😉

 

Have a nice day 🙂

Hey LorenXK, appreciate your reply! 🙂 Indeed I'm really enjoying iOS 12, so I would prefer not to reset my phone. Although I can't live without spotify on my phone either 🙂 Maybe I really should try to reinstall iOS 12. Anyway gonna look for some more info. Thanks again!

Pretty awesome!

An update from spotify is right around the corner so I would suggest to hold on until it and see how it goes. Or if you are having the same issue with other 3rd party apps you can proceed to clean install iOS 12.

 

https://open.spotify.com/track/5Em4p6DHTRFjfBp66mGzJh

Hooray! Soft reseting my phone solved the issue 🙂 i've tried to just turn it off and on eariler but that didn't work out. however soft rest did!

@LorenXK appreciate your help 🙂

P.S. didn't know that it is possible to insert songs from Spotify in comments, it's very handy

https://open.spotify.com/album/5cyx5207ZDS7ZhmLFiBoUx

Suggested posts