Can’t play music

[Mika98]

When I press a song it won’t play 

Plan

Premium

Country

New Zealand 

Device

Iphone 15 pro 

Operating System

Ios18

[Amayy]

Hey @Mika98, thanks for asking in the Community! 🎵

When you try to play something, is there any error showing up, or is the song grayed out? Feel free to share any relevant screenshots or screen recordings of the same. 🙂

[Mika98]

No error message, nothing is greyed out, everything looks normal but when I click a song it won’t play. I have tried restarting my phone and also trying on airplane mode but it has not helped

[Amayy]

Thanks for the reply, @Mika98. I would recommend a clean install of the Spotify app. It tends to fix most common issues easily.

To learn more about performing a clean install, please check out this article.

Keep me posted.