Can't stop sponsored recommendations (iOS, family plan)

[mjbraun]

Premium Family

USA

iPhone 13 mini

iOS 16.5

App version 8.8.36.571

For the third time now I've been presented with a "New music for you" sponsored recommendation and, for the third time, I've clicked the "What's this?" link and selected that I don't want to see these alerts. And yet something about the setting isn't saving or propagating to the backend and I keep getting them. How do I ensure I stop seeing these?

[Eni · Accepted solution]

Hey there @mjbraun, 

Thanks for getting in touch about this here in the Community. 

Currently, it's not possible to disable the pop-up suggestions you mentioned. 

However, it looks like other users would like to have this option as well and posted this idea.  You can add your support there by up-voting the idea. We'll inform on any developments there, as soon as there are any. 

The Idea Exchange is a great way for us to see what our users are interested in and how many people like a certain idea. 

Check out this FAQ to learn more about it. 

If you need a hand with anything else, the Community is here for you.

[mjbraun]

Eni,

That's wild: that the UX suggests I'd stop receiving notifications but that it, for lack of a better term, "lying". I can only hope it's an development oversight that the setting isn't wired up properly. I upvoted the suggestion you mentioned. Thank you!