Can’t use app

[Coolmassagecmb]

So I have just signed up again so I can use on my mobile. Surprise it will download but not open the app. I have deleted and reinstalled 5 times but still no. 

can anyone help me please. Otherwise I will cancel subscription with disappointment. 

not None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

UK

Device

(iPhone 14 plus 5G

My Question or Issue

[AlejaR]

Hey @Coolmassagecmb, 

Thanks for posting in the Community and welcome. 

In this case, we'd like to gather some additional info. Would you mind sending us the make/model and OS of the affected mobile device along with the Spotify version you have currently available on the App Store?

On another note, is this happening over WiFi? 3G/4G? Both? Do you notice any difference if you switch the internet red you're using? It'd be awesome if you could check.

Lastly, are you able to access the web player on the affected device? If you're not sure, it'd be awesome if you could check and let us know. 

Keep us in the loop!