Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content is unplayable. Artists, albums, playlists and podcasts won't load

Content is unplayable. Artists, albums, playlists and podcasts won't load

 

Plan

Premium

Country

Türkiye

Device

(iPhone 11)

Operating System

(iOS 16.4.1)

 

My Question or Issue

 

Reply
1 Reply

Hey @OzlemOzturk,

 

Thank you for reaching out here in the Community.

 

In this case, we'd like to gather as much info as possible. Which devices does this behavior occur on? Have you tried using the Web Player instead?

 

In the meantime, we'd suggest that you try to log out > restart your device(s) > log back in to see if that makes any difference for you.


If the issue persists, it might also be good idea to clear saved data and cached files by following the steps here

 

Hope this helps. We'll be on the lookout for your update.

LyubkaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts