Glitch/bug found??

[benji_probably]

Plan

Premium 

Country

United States

Device

IPhone XR

Operating System

iOS 15.5

My Question or Issue

i wasn't sure where to report this, but a few people suggested the community forums so here i am. 

my spotify has been glitchy as of lately, it will do things such as not play when i click the play button, skip through songs, and randomly stop playing my songs. i have no idea why this is, my internet connection is fine and nothing else on my phone is glitching. i'm also very disappointed that my downloads, which i pay for, won't work when i'm offline? i also just updated it to the current version and it still does this. 

[benji_probably]

i forgot to add, it lags quite a bit when it does this. 

[Jeremy]

Hi there @benji_probably,

Thank you for taking the time to post here in the Community. We're here to help!

It seems like it might be some issue with some old cache files so in this case we suggest that you start with following the steps in this article.

Let us know how it goes so that we can continue to take a closer look into this if you need us to.

Have a great continued day 🙂 

[Sivaji__47]

Hi SPOTIFY I FOUND A BUG

[OscarDC]

Hey @Sivaji__47,

Welcome to the Community and thank you for joining the conversation.

Every time the app is behaving differently than normal, it's worth performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

In case the issue persists, let us know exactly what the problem is, along with the device information (Make, model, OS version and Spotify version) to continue investigating your case.

We'll be on the lookout.