Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I lose all my music

I lose all my music

I have an iPhone 6. Today I was having trouble getting my music to sync so I decided to log out of my spotify account and shut down my phone. When everything reloaded and I finally logged back into my spotify account my premium prescription was over and I had lost basically all my music except for the first like 30 songs I had ever downloaded. I lost all my playlists and I lost all the radios I followed. I have no idea why it is doing this.
Reply
1 Reply

It sounds like you logged in another account.

 

Best way to go wil be to contact the people at Spotify; they can help out!

https://support.spotify.com/contact-spotify-support/

Suggested posts