I paid for premium but don’t have access to anything premium,

[Whymilikethis]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Bittencourt]

Hey there @Whymilikethis,

Thanks for reaching out!

Could you double-check your subscription status over on the account page? If it shows up as Premium, make sure you log in with the same email address in the app as the one that's displayed on your account page.

It's also worth logging out from the app and then logging back in again, as this action will resync the account info.

If your subscription status on the account page shows up as Free and you're still not seeing the Premium features in the app, it's possible that you might have signed up to Premium using another account. In that case, I would suggest checking this page for additional steps on how to find an account.

I hope this helps! Keep me posted on how it goes.