[Iphone 11 iOS 14.4.2] Spoty mobile app crash

[trillyaction]

Plan

Free

Country

AUSTRIA

Device

IPhone 11

Operating System

iOS 14.4.2

My Question or Issue

The mobile app keeps crashing randomly.

I already reinstall the app twice.

There are no connectivity problem and enough space on the device.

[OneByBoo]

Hi there @trillyaction,

thanks for reaching out !

I'd recommend following the steps provided here to perform a clean reinstall which is a bit different than the usual one.

Let me know how it goes 🙂

[trillyaction]

Hallo!
I did it but the problem persist!

[Jeremy]

Hi there @trillyaction,

Thank you for your reply and for the troubleshooting step you've taken so far.

Can you have someone log into the device with their account - such as a friend or a family member to see if the issue persist?

Just to be sure, can you also try with another internet connection to see if the issue persist?

We'll keep an eye out for your reply.

Cheers!