Iphone stops playing when display switches off

[kyoban]

This seems new - it did not do this until yesterday.

I tried to fix it - no success

Who knows what to do please?

Thanks, Uli

[Jordi · Accepted solution]

Hi there,

Have you tried doing a full full reinstallation of the app?

[kyoban]

Thanks Jordi,

resetting I would only like to use a last resort... Afraid to loose my music collection.

Isn't there a button somewhere (that I may have hit inadvertently)?

[Merik · Accepted solution]

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@kyoban wrote:

Thanks Jordi,

resetting I would only like to use a last resort... Afraid to loose my music collection.

Isn't there a button somewhere (that I may have hit inadvertently)?

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There isn't a button that could have cused this. Although, when you reinstall the application, you won't lose any music except for local tracks you and offline music, which can all be resynced. All music that you have added to your Spotify collection is stored on Spotify's servers, so you won't have to re-add everything.

Like @Jordi said, I recommend you try a clean reinstall.

1. Uninstall Spotify
2. Hold down home and power button until Apple logo appears
3. Then reinstall

If that doesn't work, let us know!

[kyoban]

Thanks Merik and Jordi,

this sounds good!

I will do exactl what you decribe - thank you both for taking the time to support me!

Kyoban

[kyoban]

It worked!! So glad!

Thanks again guys!