Issues with Spotify playlist and song playback

[ianyeo]

Hi all I'm reaching out to the community because I can't seem to find a support email and hopefully I can get this resolved because I love using Spotify and would hate to cancel it.

Background:
I'm using iOS version 8.3. I only have Spotify installed on my phone and my login method is Facebook. I'm a family premium user.

Playlist:
When I log into the Spotify app and go to account, I can see 5 public playlist created by myself (all intact). However after reinstalling the app and logging in, I can't find any of the playlist on my menu bar (my music -> playlist). It's just completely empty and I don't know how to add it back in.

Playback problem:
I can't play any Spotify songs on my app 98% of the time. The 2% that I manage to get a song going it goes for maybe 15 seconds before it stops playing altogether. It's not a network issue because Safari is working fine as I am typing this on my phone and connecting via a wireless home network does nothing to solve the problem (was also surfing the Internet at home so there is 0 connectivity problems from my end)

Would really appreciate help because I do want to continue being a Spotify user

[olliedcat]

Responding because I've been having this exact same issue for the last 4 days. Same phone, same version of iOS, same issue with playlists and playback. None of these issues exist on the desktop version of Spotify. It's very frustrating.

I've tried uninstalling and reinstalling Spotify with no luck. I've tried on different networks, still with no luck. Does anyone have a solution?