Just upgraded to premium, but unable to stream oh my iPhone.

[Ovechkin626]

it says only premium users can stream on demand.. pls help.!

[David · Accepted solution]

According to our database, you should be on the Premium service now. Try logging out and back in, and it should appear on your account.

[Ovechkin626]

it works now, thanks!!

[nileshkaria]

I have the same problem on my iPhone. Logging off and on again on my iPad fixed this issue but it won't go away on the phone.

[david1]

After upgrading to premium (following a lapse in premium service), I have some playlists that stream properly on my iPhone, but at least one that still doesn't work after logging out and back in. I tried deleting it and restarting it with no luck. Any other ideas?

[armoses]

David,

I am having this same problem. I have signed up for premium. Userid armoses. I got emailed a receipt and everything. However, when I try and stream on demand on my iphone it says only premium users can do this. I have logged out and logged in a couple of times to no avail. Please help.

[Seapatcam]

Same thing is happening to me

[mitchlabaff1]

i got the receipt and everything and ive tried logging in and logging out why is this happening

[Peter__ · Accepted solution]

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@mitchlabaff1 wrote:

i got the receipt and everything and ive tried logging in and logging out why is this happening

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Hey! Welcome to the community 🙂

Does your account say premium on your online overview? If so, I would suggest you have a read at and try the steps outlined in this post.

Peter

[Bebes11]

I have the same problem it's say I am a premium on website but not the app tried logging out and back in didn't work

[Peter__]

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@Bebes11 wrote:
I have the same problem it's say I am a premium on website but not the app tried logging out and back in didn't work

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Try deleting and then reinstalling the app?

Peter

[Morganchanae]

I just got premium today and its not working on my iphone, android, or MacBook.. The phones all say I can't stream unless I'm premium and my computer still has ads. I've signed in and out of all of them and uninstalled and reinstalled. I've checked my account and I even have the receipt in my email that I got it. Not sure what's happening. Please fix this!

[Peter__]

Hey! 🙂 

The server issue from earlier is now resolved, however the system might still be playing catch up. I would suggest you have a read at and try the steps outlined in this post and see if they can get you up and running. 

Peter

[Morganchanae]

Hi Peter, I've already followed those steps and its not working still. 😕

[dangertank]

I have the same problem i just upgraded but my phone wont let me use premium and i still get ads on my computer

[Shfc28]

I have the same problem. Everything says I have premium but it says only premium users can stream etc. help!

[Peter__]

Hey! Welcome to the community 🙂 

There was some server issues earlier which are still ongoing which are effecting both premium and unlimited account upgrades (apparently the issue has been corrected, so I am guessing it is just server catch up delay), the main topic about it is here (where the staff are posting updates).

I would suggest you have a read at and try the steps outlined in this post once it is fixed!

Peter

[user-removed]

Spotify is working with this issue!

[Goodie51]

I purchased it today and still can't get it to work on either my ipad or iphone.

[ZapRowsdower]

Also having this problem. I log in using facebook. I've logged out and in multiple times and even deleted/re-installed the ap, and it still says I'm not  a premium user