Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I updated to Spotify version 7.8.0 yesterday and now it is massively draining my battery life while running in the background with the screen off. I use Spotify every day and can normally only need to charge it if i've been running other apps as well and then only after 8 hours of use (and the phone never gets hot). This has sucked the life out of my phone in 4 hours and the phone is REALLY hot - and Spotify is the only app running. I can run Spotify on my computer instead, but that's not the point. Any assistance would be greatly appreciated.
Same problem
Same problem here! Would really appreciate a solution soon, as this means the app (and thus the entire service Spotify is offering) is not very useful to me any longer...
iPhone 6s, using standard apple headphones, having closed all other apps fully, tried restarting several times
Seeing the same thing on my 6s Plus. This latest update is really taking a toll on my battery.
I'm having the same problem with my iPhone 7. All other apps were fully closed, Spoitfy was the only thing running and my battery drained 40% in a couple hours.
I am experiencing the same issue on the Iphone 7 Plus and the only logical thing I can think of that is causing this is the "Auto Play" function that they just added. I disabled it and seeing if that helps
Same problem here too...
One additional feature that I disabled is the "Behind the lyrics" under playback settings. I just discovered this feature today which is pulling unnecessary data. I turned off background app refresh as well.
Still draining massively for me, even with version 7.9 and auto-play turned off.
If they don't fix this, I don't have this issue with apple music. They're also priced at what Spotify is... The sound quality seems better too.
You can also get it for free for three months.
http://www.apple.com/apple-music/membership/
Individual Membership: $9.99
Family Membership: $14.99 (up to 6 people)
Student Membership: $4.99
Same issue here, iPhone 7plus. I noticed my phone getting really hot, and looked at battery stats and Spotify is the cause for battery drain and my phone being on fire. If you kill the app and start again, temp fix and works fine the rest of the day it seems. This needs to be fixed my Spotify ASAP!
Try to disable your wifi and bluetooth for a while and see what happens. Also going to your iOS settings, Spotify and disabling background refresh can work.
I have noticed this many times in the past couple weeks as well.
IPhone 7plus 64GB IOS 10.2.1
Spotify 8.1.0.623 Playlists downloaded. Background App Refresh (off), autoplay (off), behind the lyrics (off)
Bose Soundlink mini II
Steps to recreate.
Launch Spotify, turn on Bose (previously paired), play music.... battery drain as expected. 0% drain in 5-10 minutes
Turn off Bose, do NOTHING to spotify on IPhone (leave it launched and where it is).
Wait at least 10-20 minutes
Turn back on Bose, once it connects, press play on spotify from lock screen. Notice in 5 minutes or less phone is very hot and battery % has already dropped several % in 5 minutes.
To fix:
Unload Spotify, turn off Bose, wait until phone cools down, relaunch spotify, turn on Bose, wait for connect and press play from lock screen. Battery drain 0% in over 10 minutes.
This was not happening prior to a couple weeks ago.
I hope this is fixed soon. Becoming very frustrating.
Same Problem, I have even updated the app and my Iphone 7+. It still gets very Hot and massive battery drain
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…