Local File Songs not appearing in playlist

[arhub]

Hey Guys,

I just switched to an iPhone 11 Pro and tried to download all of my local files. I did the same I did when I did the same for my S8. 

- Connect the Desktop and iPhone through the same Desktop

- Redownload my local files playlist

- Done

However, it didn't work. Usually, my local files playlist was full of greyed out tracks until I downloaded it, but now no songs were appearing at all. I've been going through a lot of threads on this issue trying to find a fix but to no avail. Someone, please help. Thanks

[Jeremy]

Hey @arhub,

Thank you for your post. We're sorry to hear about this. We're happy to help.

Can you double check if you've followed all of the support site steps correctly

Can you add some songs from our catalogue to the playlist as well as the local file/s and make sure you have ‘Show unavailable songs in playlists’ turned on in Settings

It's would also be great id you could play some music on the device that has the local files to see if it shows via Connect on the other device

Also - make sure the router supports the Bonjour protocol. If the router is made after 2005, it will likely have this protocol. The best way to handle this is to check the router make/model and Google it

If that doesn't do the trick - create a hotspot with the phone and connect the desktop to it (caution this will use 3/4g data).

We'll keep an eye out for your reply 🙂

Cheers!