Me cobran dos veces

[Alberto851213]

Me aparecen 2 cargos de descuento de efectivo en mi cuenta bancaria

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome. 

We hope you don't mind us answering in English as this is the official language of the forum.
 

That being said, we'd suggest starting off by checking the receipts of your account. There, you can have a look at all your charges and make sure everything is in order.

On another note, you can also check the status of the payments on your bank statement. If a regular payment fails, we try to take it again later. You may see both the failed payment and the payment that went through on your bank statement - only one has actually been taken.

Since you mentioned you have had 2 charges, it’s also possible you have another Premium account. Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Perhaps you subscribe to a different account that was registered with one of those methods. Try logging in with these to check.

Lastly, keep in mind you can contact our Customer Support team, so they can help you to check those charges and your account more thoroughly. You can find out how to contact them here.
 

We hope you found this helpful. Let us know if you need anything else.