Mobile data saving

[Finetill7o5]

hii, I’ve turn on the “save mobile data” option (it might not say exactly like that because i use spotify in another language)  and now I can’t turn it off. The button is locked. Anyone having the same issue?

[Elena]

Hey there @Finetill7o5,

Thanks for reaching out.

Can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try clearing your cache to remove any old files that might be causing issues.

We'd recommend trying to change that setting when connected to Wi-Fi.

If that doesn't do it for you, could you let us your phone's OS and Spotify versions and, if possible, if you experience this when you log in on other mobile devices? A screenshot of what the setting looks like will also be helpful in our investigation.

We'll be on the lookout for your answer and we'll see what we can suggest next.