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My login failed

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My login failed

Avatar of AnissaRose824
Newbie
2016-07-04 08:21 PM
I logged in with my CORRECT info and then a picture showed up saying: "Login Failed: You can only use Spotify 14 days abroad" but I'm not abroad and I'm still in the same place I've always been?
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Avatar of Bittencourt
Spotify Star
Spotify Star
2016-07-04 08:50 PM

Hi @AnissaRose824, welcome to the community!

 

I can see in the screeshot that you're using a VPN. This makes the app "think" you're in some other country. 

 

Just turn it off and you'll be able to log in again 🙂

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Avatar of Bittencourt
Spotify Star
Spotify Star
2016-07-04 08:50 PM

Hi @AnissaRose824, welcome to the community!

 

I can see in the screeshot that you're using a VPN. This makes the app "think" you're in some other country. 

 

Just turn it off and you'll be able to log in again 🙂

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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