Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Offline downloads are unbearably slow on iOS

Offline downloads are unbearably slow on iOS

Device

iPhone 13 Pro (iOS 15.6.1)

 

My Question or Issue

I have noticed that the download speed for offline listening is incredibly slow. I have about 4000 offline songs and it takes 2-3 hours to download everything if my phone doesn't sleep. That's right, the app needs to be in the foreground and the screen on, otherwise it's even slower.

 

How is that acceptable performance for a paid Premium user?

 

Either support offline listening or don't but please don't subject us to this frustratingly slow process!

Reply
1 Reply

Hey, 

 

I get that this is a very frustrating experience and suffer from it myself as well. However, unfortunately this isn't something that is in Spotify's control. The speed when the app is open is dictated by your internet speed (as well as some occasional phone throttling). However, when the phone goes to sleep or the app is in the background (not actively showing), iOS limits the speed at which apps are able to work at. This is done by Apple to help preserve battery life etc. and there is unfortunately not anything that can be done about it. 

Suggested posts