Patricktcrawford

[patrickcrawford]

My account is a premium account and up to date. When I log in on my iPhone it loads my playlist but when I go to stream a specific song it says I have to have a premium account. Im pretty sure I'm logged in to the proper account. Any suggestions?

[patrickcrawford]

My user name is patricktcrawford and I shouldn't be connected via Facebook

[Peter__]

Hey! Welcome to the community 🙂

Have you just recently upgraded?

If so, I would suggest you have a read at and try the steps outlined in this post.

Peter

[patrickcrawford]

No I've been a member for a while...it just happened when I reset my phone and redownloaded the app

[Peter__]

Very strange!

If all of your playlists are present, then you must be signed into the correct account. Is your account definitely showing as premium on your online overview?

Peter

[patrickcrawford]

Yeah. It says active premium account that will automatically renew in march. It was drafted from my account in feb. yeah it seems strange and I can't seem to figure it out

[Peter__ · Accepted solution]

Can you try logging out of the app, fully restarting your device and then logging in again? 

Peter

[patrickcrawford]

That did the trick. I tried logging out but actually turning the phone off seems to have worked. Thanks!

[Peter__]

No worries! Glad its working 🙂 

Peter